Manager Technical Support
Resume:
Lawrence W. Paprota
Stanhope, N. J., 07874
*.*******@*******.***
Summary of Skills:
Hardware
IBM compatible (PC) components including Hard Drives, RAM, ROM,
components that support video, networking and multimedia capability, CD-
ROM, CD-RW, network printers and SCSI devices.
Software
MS-DOS 6.22, Windows 3.1, Windows 95, Windows 98, Windows 2000, Windows
XP, Windows Server 2000 and 2003, Microsoft Office including Word,
Excel, Access, PowerPoint and Outlook, Microsoft SQL, Certified
GoldMine Administrator.
Work Experience
Setup workstations, installed and configured Windows 98, Windows 2000
and Windows XP
Installed various programs including Microsoft Office suites and
configured units for imaging and deployment.
Administrated company CRM GoldMine and assisted with the three program
upgrades. Created new users, setup synchronization processes for remote
users, installed and configured laptops with remote GoldMine including
Microsoft SQL 2005. Tested and verified remote connections and
synchronization, verified data was complete and accurate. Maintained
the network database and several remote databases as a backup and for
troubleshooting purposes.
Trained the new users in basic computer skills and network navigation.
Created several training documents for new users in their
training/orientation period.
Developed a full day training class for the company CRM GoldMine.
Assisted users troubleshoot PCs. Documented Help Desk
tickets/resolutions.
Assisted with hardware inventory monitoring and tracking to assigned
users.
Familiar with Windows Active Directory, created users and user groups,
assigned permissions.
Assisted with hardware inventory monitoring and tracking to assigned
users.
Over 8 years of experience working in a help desk and call center
environment.
Trained others in the use of applications and in technical support
methods.
Experience supporting applications that use MSDE or MS SQL.
Relative Experience:
GoldMine Consultant, Genusys Inc., Annandale, N.J.
Present
Computer Support Specialist, Diagnostica Stago Inc., Parsippany, N.J.
4/01-7/09
Chef: CVI (Dartcor), Parsippany, N.J.
9/98-4/01
Unit Manager: PBI Foodservice Inc., Jersey City N.J.
2/97-8/97
Food and Beverage Director, Shinnihon USA Co. Ltd., McAfee, N.J.
12/92-9/96
Food Production Manager (Assistant Manager): Seiler's Corp., Waltham,
Ma. 9/90-1/92
Education:
Chubb Institute: Computer Technical Support Program, with honors.
(12/00)
Culinary Institute of America, Hyde Park, N.Y. Associate Degree;
(6/89)
Kean College of New Jersey, Union, New Jersey
(9/80-12/83) Marietta College,
Marietta, Ohio: Accounting and Economics
(9/78-5/80)
Certifications:
MCP - Windows XP
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