Customer Service Manager

Brian Alan Tiedman

**** ******* **

Kent, OH ****0

PH. 330-***-****

************@*****.***

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Objective

To utilize my knowledge and expertise within a retail industry, and

develop those skills further in a fast paced and motivated

environment.

Education

Kent State University, Kent, OH

B.A. Theatre

B.B.A. Computer Information Systems

Employment

Family Video, Stow, OH 2/07-2/10

MIT/Manager In Training/Assistant Manager

Oversaw all aspects of operations, sales and customer service

Emphasizing Customer service as #1, #2 and #3 top priority

Hired and trained new employees

Consistently ranked top 10 in sales since joining company

Recently ranked top store in district 1/2010

Recognized as top seller in DMRC's in company

Sky Bank, Kent, OH 3/04-1/05

Supervisor/Team Leader

Oversaw operation of all tellers and enforced policies and procedures

Opened new accounts including DDA, SAV, CD/IRA

Pulled and filed NSF, SER, Deficit Accounts, and various other

reports

Reconciled cash exceptions, cash items, and teller clearings

Sky Bank, Stow, OH 7/01-3/04

Customer Service Associate

Handled cash ordering, ATM balancing, and night/day depository

Explained, promoted, and sold bank products and services

Handled deposits and withdrawals

Best Buy, Cuyahoga Falls, OH 11/98-12/01

Employee of the month for top sales

Part of team that was top in district

Voted top seller and promoter of service plans

Computer Skills

Microsoft Word AS400 Visual Basic.NET

Microsoft Excel HTML Java

Microsoft Access SQL

Microsoft PowerPoint

Microsoft Outlook

Microsoft FrontPage

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