Training Sales

Christopher Lyons

** ******** ***** ****

Framingham, MA 01701

Home: 508-***-****

E-Mail:*********@*****.***

Objective - A position that will utilize my strong training skills in a

hands on environment.

Skill Summary

Training and Development Implementation and Consulting

Hands on Classroom Facilitator - Strong Software Implementation and Training -

ability to explain technical concepts to a Assess requirements, evaluate client

non technical audience needs, convert data, conduct training

Conduct Needs Assessment and Task Analysis Process Improvement - Assess and

- Work with key stakeholders to generate document current procedures, provide

excitement and buy in for training. roadmap for improvements, measure

New Hire Training - Develop training improvements via approved upon matrix

across a wide variety of skill needs both with key stakeholders within a group

technical and soft skill related Project Management -Manage projects,

Cross Training - Develop on going training set milestones, achieve objectives

for staff Quality Assurance - Document test

Course Development - Create Training plans, hands on software testing, QA

Plans, Document technical course materials analysis

including manuals and exercises. Management Reporting - Capacity

Training Management - Manage junior staff planning, productivity reporting and

to optimal performance including measuring analysis

overall training effectiveness of staff by

attendee survey and return on investment

evaluations.

Computer Skills

Software Programming

SalesLogic - Sales CRM tool Strong SQL background for client

SwiftPage - WebBased Marketing Tool implementations and how to query data

Word, Excel, PowerPoint, Access, Visio, from SQL Tables

Adobe Acrobat UNIX - Strong understanding of UNIX

RoboHelp - Utilized Robohelp to implement directories and how they are utilized

and maintain Product Help Menu for within client implementations.

TheNextRound

Sharepoint - Utilized Sharepoint to

implement and update course material for

internal Xtranet usage

Website Content Development - Create and

post content to company Website

Professional Experience

EBI Consulting

2009 - 2010

Training Programs Director

Develop a professional external training business building on EBI's

existing program utilizing my extensive training and program development

experience. Develop new courses including computer based training (CBT) in

support of business development efforts in health and safety with all

company salespersons, to meet the needs of our clients. Provide training on

Sales Logic CRM to sales personnel and utilizing CRM to track potential

training prospects. Support and train marketing and sales personnel on

Swift page marketing tool to send out automated email blast to clients

promoting EBI services and training. Develop internal training program

including course materials (documents, CBT, manuals, etc.) working closely

with functional group managers to address everything from new hire

orientation to continuous professional development and internal work

process instruction and including software/technology training.

Responsible for implementing a continuous evaluation process, getting

client feedback to learn, improve and re-execute our work processes.

Utilized workflow modeling (VIsio) and capacity planning modeling to assist

senior management to model and continuously evaluate work processes and

staff utilization.

TheNextRound, Inc

2006 - 2009

Training and Documentation Manager

Implemented and delivered on company wide training solution for a small

software company geared to the private equity industry.

Software included a front end CRM system which allows clients to track

contacts and utilize email functionality to market services to prospects.

Software also contained fund raising, back office accounting and Xtranet

capabilities. Training included working with sales team to assess client

needs and customize training toward clients' needs and desired outcomes.

Provided level 1 support via Help Desk, providing demanding clients answers

to technical questions related to the product allowing me to be more

effective as a subject matter expert in the classroom. Designed and

delivered client training on site and via Web Ex. Created, implemented and

delivered monthly training sessions for clients. Trainings generated

$250,000 for the bottom line of the company in 2008. Implemented new hire

on boarding process including new hire orientation and hands on technical

training. Managed training staff including mentoring and assessing

training performance.

One Beacon Insurance

2002- 2006

Training and Management Consultant

Solely implemented new hire training program within a call center and cash

processing departments. Hands on trainer who became subject matter expert

for products and systems within the departments. Provided consulting

expertise that measured departments' productivity and analyzed overall

staffing needs via the creation of a capacity planning model. Provided

management and consulting services to middle and senior management. Other

functions include:

Training and Development Management and Consulting Data Reporting

Conduct needs assessment Provide management support Created and implemented

and task analysis for new in relation to hiring staff tracking worksheets to

hire training Co-develop the call center measure productivity

Document new and existing quality measures within a cash and call

procedures for cross Create, implement and center environment

training and post new hire evaluate all performance Subject matter expert

training measures including team within capacity planning

Work with subject matters performance as well as project which analyzes

experts to document and individual performance productivity versus

train new system and/or matrices staffing needs

product changes Solely responsible for the Subject matter expert

Create, deliver and process improvement within cost activity

evaluate the effectiveness initiative that improved analysis project which

of soft skill training overall performance by 30% analyzes the cost of doing

including class topics through documenting business

such as quality and procedures, evaluating Created and implement

coaching standards and implementing employee value matrix

changes which analyzes the value

an employee plays within

the department

DST International

2000 - 2002

Principal System Trainer and Consultant

Provided data conversion expertise to new clients when they first signed

with DST. Implemented company wide training solution for clients as well

as DST new hires. Became expert within two complex financial products.

Worked with product management and development to document and communicate

new product features to clients as well as internal employees.

Training and Development Client Implementations

Conduct needs assessment, task analysis and delivery Utilize excel template to

of training for 2 software products convert data from old

systems into DST product

suite

Document all training material used in the delivery Work with clients on product

of DST International training customizations including new

Deliver training to all internal employees (75+) screen and report needs.

Deliver external training to clients which generated

revenue for the company

Document all training material used in the delivery Cross sell additional

of DST International training services if needed

Deliver training to all internal employees (75+)

Deliver external training to clients which generated

revenue for the company

Sun Life Financial

1997 - 2000

Senior Trainer

Develop and deliver operation call center and cash processing training

Fidelity Investments 1995 -

1997

Training Assistant

Assisted Trainers in the development of Training and course tracking

Bank Boston 1993 - 1995

Accounting Assistant

Assisted Facilities accounting department with invoicing and work order

process

EDUCATION:

University of Massachusetts, Amherst.

Bachelor of Arts Degree, 1993.

Major: English

Additional Course Work:

. "Delivering Effective Training" Boston University

. "How to Plan, Develop and Evaluate Training" Clark Training and

Consulting

References: See Linkedin profile Chris Lyons for recommendations on my

work.

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