Customer Service Sales

Michelle L. Martin

** ******* ******

Norfolk, MA 02056

PH: 508-***-****, e-mail: **********@*****.***.***

Education:

****-**** ***** ******** **********, Bristol RI.

Graduated with a Bachelors of Science degree in Legal Studies

and a Basic Studies of Science degree in Psychology.

Employment:

2008-2009 Bar Louie

Worked as a waitress. I worked in a fast paced environment.

I was responsible for four to ten table sections, table

maintenance, customer service. I need to have good oral

communication skills, memorization skills. Promoted to a

trainer position; where I was entrusted to train all new hires.

2007& 2008

(summer) Harmon law offices

Worked in the Account receivable department and as a legal

assistant for this foreclosure law firm. My Daily

responsibilities included revising and going over legal

documents, emailing and phoning clients, researching cases and

files, invoicing and collecting bills, sending legal documents

to clients, and disputing charges and documents filed. Worked

with legal documents such as; notice of default, notice of non

compliance, AOMS, complaints, litigation hourly billing, title

searches, publication notifications of sale, auctioneers fee and

costs, and various other case actions and legal documents. I

worked in a strict deadline and fast paced law firm. I was

responsible for over fifty clients,

2006-2008 Ugg Australia, Wrentham MA

Part-time Sales Associate, promoted to fulltime Key Holder and

then to assistant manager. Responsibilities included: Customer

service skills, oral and written communications, overseeing

associates duties, daily paperwork, and preparing and making the

store's deposits. I have obtained good oral communications from

working with people, written communication skills, leadership

skills, and management skills.

2004- 2006 United colors of Benetton, Wrentham MA

Sales Associate, promoted to Key Holder in 2005, promoted

to acting

Assistant Manger the summer of 2006. Responsibilities included:

Overseeing associates duties during shifts, preparing and

making store's

deposits. I have obtained customer service skills, oral and

written

communications skills, leadership skills, management skills,

and sale merchandising skills.

Awards:

2006. Awarded for top sales, given to me by Benetton for

having the

highest sales on Memorial Day weekend.

2005-2006 Deans list, all four semesters completed.

2005 Community Service Award, from the community

connections

services I did through Roger Williams University.

2001-2005 Honor roll, achieved several times at Bishop Feehan High

School.

References: Available upon request.

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