Customer Service Quality Control

**** ***** ******* *********, **. ***** Home: 1-770-***-**** Cell: 631-***-**** E-mail:

***********.**********@******.***

Christopher Collins

Objective To obtain a challenging position in the IT Field where I can utilize my technical skills together

with work experience

Summary Ability to conduct research into computer issues and products

Analytical and problem-solving abilities with keen attention to detail

Self motivated and directed, with the ability to effectively prioritize and

execute tasks in a high-pressure environment

Able to work in a team-oriented and collaborative environment

Possess strong customer service skills

1/08 – 11/09 Cablevision Woodbury, NY

Advance Service Representative (Call Center)

Answer a continuous stream of telephone calls to assist customers who have concerns about

HDtv connections and channels, advance troubleshooting pertaining to HDMI/DVI inputs,

formats, etc.

Receives, researches and answer customer inquiries and request regarding services, company

policies, billing and product knowledge.

Ability to develop a friendly rapport with the customer, and demonstrates empathy for the

customer’s situation

Stay informed about all products and services promotions via e-mail and the ability to handle

conflict with a win/win attitude

Troubleshoot and resolves service problem and complaints within specific areas of

responsibility.

Ability to multi-task by using Pc, Remedy and IDA system to keep records of customer

problems and how problems were resolved.

3/04 – 12/07 Natech Plastic Ronkonkoma, NY

Warehouse Supervisor

Maintain inventory control and report directly to the Vice President

Communicate closely with shift Foreperson, Supervisors and other Management

regarding quality control

Monitored and improved inventory counting and replenish process

Analyze how much stock is being used to process order.

Process incoming and outgoing bill of lading paperwork shipments to Purchase Manager.

Proficient use of Forklift, Hi-Lo, Electric Pallet Jack

07/01-03/04 Natural Organic Melville, NY

Inventory Coordinator

Assisted in developing and enhancing inventory procedures

Monitored and improved inventory counting and replenish process

Proficient use of As400 inventory system

1/2010 - current New Horizons CLC Atlanta, GA

Network +/ CCNA

Pending Certification

10/06 - 1/08 Hunter Business School Levittown, NY

Computer Repair/Network Diploma

A + Certification (Essentials)

References References are available on request.

Contact this candidate