Vice President Customer Service
Resume:
Robert C. Foos
Pasadena, CA 91101
********@***.***
Education
United States Military Academy, West Point, NY
Bachelor of Science Degree
Naval Postgraduate School, Monterey, CA
Master of Science Degree in Operations Research
Professional Summary
. Proven executive who successfully manages people, technology and
projects.
. Extensive track record of enterprise management, solving a wide
range of critical business problems, obtaining maximum value from
technology investments and running Information Technology as a
business within a business.
. An executive leader with a reputation of building high performing
teams and getting the job done right.
. Displaying high personal integrity, one who earns and maintains
the respect of senior management, peers and subordinates.
. A successful leader who has experienced many difficult and varied
cultural situations ranging from being a Company Commander in
Vietnam, to Vice President in a highly competitive financial
services company, to Chief Information Officer at a not-for- profit
healthcare provider.
Experience
Information Technology Consultant, Pasadena, CA 6/2008 - Present
. Currently supporting Army's research and development to transition
target discrimination algorithms to analyze digital mammograms to
detect breast cancer.
. Conducted a four month study to assist client determine future
information technology infrastructure direction. Interviewed
senior management, analyzed client's current information
technology, and developed recommendations.
. Client's reaction was positive to both the manner in which the
engagement was conducted as well as the recommendations.
Gemstar / TV Guide International, Hollywood, CA 12/2005 - 5/2008
Senior Vice President and Chief Information Officer (10/2007 -
5/2008)
. Reported to both the Chief Operating Officer (COO) and Chief
Financial Officer (CFO) and was responsible for the information
technology organization to support the various business units of TV
Guide. Directed a staff of 114 and an operating budget of $16
million.
Accomplishments:
. Planned the implementation of SalesForce.com (CRM) software.
. Relocated 225 employees to new office suite in NYC, including new
server and MDF rooms and new IP PBX telephone system.
. Coordinated the IT components for the acquisition of TV Guide by
Macrovision.
Vice President of Enterprise Infrastructure (12/2005 - 10/2007)
. Responsible for planning, implementing and maintaining the
information technology infrastructure that supports the various
business units of TV Guide. Report to the Chief Information
Officer with a staff of 65 and an operating budget of $11 million.
Accomplishments:
. Completed data center consolidation project on schedule and within
budget resulting in an annual savings of over $1 million.
. Planned and implemented new hardware and software to support the
implementation of Oracle financial system to replace numerous aging
financial systems.
. Renovated data centers to provide higher reliability.
. Responsible for creating an enterprise customer focused
organization from numerous splintered organizations. Reduced
headcount by more than 15% and improved service to customers.
. Successfully replaced PBX's and implemented advanced voice
technology functions.
. Consolidated servers utilizing VM Ware to a achieve greater than a
11 to 1 ratio.
Saint Agnes Medical Center, Fresno, CA 9/2002 -
11/2005
Senior Vice President and Chief Information Officer
. As a member of the Executive Leadership Team reporting to the Chief
Executive Officer responsible for all aspects of providing
information technology solutions to the premier medical center in
central California focusing on cardiovascular, neurological,
orthopedic and cancer care. Responsible for a staff of 70 employees
and an operating budget of $9 million.
Accomplishments:
. Completed the implementation of the Picture Archiving Computer
System (PACS).
. Implemented automated Supply cabinets (OmniCell) resulting in over
one million dollars in annual supply costs savings.
. Implemented a medication management project, including Adverse Drug
Event alerts (Cerner software products), automated medication
dispensing supply cabinets (AcuDose) and hand held medication
administration devices (AcuScan) to insure the 'five rights' of
medication administration.
. Implemented an integrated materials management, surgical management
and accounts payable applications (McKesson software products).
. Reorganized the Information Systems group to meet HIPAA regulations
and provide improved customer service.
. Negotiated numerous software and hardware contracts to achieve the
most advantageous price and terms for Saint Agnes Medical Center.
. Developed and maintained an Information Systems Strategic Plan.
Kaiser Permanente, Oakland, CA
9/2000 - 6/2002
Vice President and Deputy Program Director for Clinical Information
Systems
. Responsible for the development and implementation of an electronic
outpatient medical record system. Reported to both Health Plan
Executive Vice President and an Associate Medical Director of the
Permanente Medical Federation.
Accomplishments:
. Within ten months, turned around a run away project and implemented
the system in Hawaii region on time and within budget.
. Developed a software release strategy to add new features and
functions for continued deployment to the remainder of Kaiser
Permanente regions.
. Managed an annual budget of over $250 million and 580 personnel.
Holy Cross Health System, South Bend, IN 12/1998
- 6/2000
Vice President and Chief Information Officer
. Responsible for developing and implementing an information
technology strategic plan and implementation of common applications
for the health system. Reported to the Chief Operating Officer.
Accomplishments:
. Lead the successful system-wide Year 2000 readiness program.
. Implemented Human Resources Management System (HRMS) from
PeopleSoft.
. Coordinated the implementation of Patient Accounting/Accounts
Receivable and Materials Management/Accounts Payable from HBOC.
. Designed and implemented the technical refresh of the clinical
decision support data warehouse solution.
. Organized an Information Technology Committee of the Board of
Directors. At the time of the merger with Mercy Health Services
completed development of a system-wide Information Technology
Vision.
Kaiser Permanente, Pasadena, CA
3/1994 - 11/1998
Vice President of National Operations
. Responsible for ten data centers, technical services and data
communications. Reported to the Senior Vice President and Chief
Information Officer. National Operations organization's budget was
over $200 million including a headcount of 720 personnel.
Accomplishments:
. Developed and implemented a national data center consolidation
strategy, national data network and national information technology
support processes. In July 1997, consolidated Kaiser Permanente's
two largest data centers with minimal outages to customers. Annual
savings of over 9 million dollars was achieved. Over a period of
18 months, 8 other regional data centers were consolidated into two
national service centers and one technical services organization.
. Technical services organization supported production applications
on the following platforms: mainframe, Tandem, DEC, Unix and NT.
. Responsible for vendor negotiations of hardware, software and
services.
PacifiCare Health Systems, Cypress, CA 10/1993
- 2/1994
Vice President of Data Center and Telecommunications
. Responsible for technical support, data center operations and voice
and data communications for PacifiCare Health Systems. Reported to
the Senior Vice President and Chief Information Officer.
Accomplishments:
. Installed four PBX's in three different states to support business
expansion.
. Implemented problem and change management processes to improve
overall availability of systems.
Kaiser Permanente, Pasadena, CA
5/1989 - 9/1993
Manager of Technology and Data Center Services
. Responsible for the management, direction and coordination of all
activities pertaining to technical support and operation of the
Southern California Kaiser Permanente information technology
complexes. Reported to the Vice President and Chief Information
Officer of Southern California Kaiser Permanente.
Accomplishments:
. Developed and implemented short and long-range strategies for data
center facilities, computer capacity, system performance,
infrastructure software, database design, systems integration and
computer operations.
. In 1990, completed the turn-around of an organization from one of
providing poor service with major personnel turnover problems to an
organization that provided high availability with high morale and
minimal turnover.
. Successfully directed the refurbishment of two data center
facilities.
. Lead the design and construction of a new data center in Corona,
California, completed on time and within budget in November 1992.
The facility has been professionally recognized as a leading-edge
facility.
. Successfully completed major and complex technical projects such
as: data center relocations, automated operations and multiple
vendor interoperability.
. Conducted successful business negotiations for state-of-the-art
hardware and software from the following vendors: IBM, DEC, Tandem,
DataGeneral, Xerox, DataSwitch, StorageTek, and numerous software
companies.
. In 1993, this organization was benchmarked by Real Decision
Corporation as providing highly efficient operations in the
following areas: cost of hardware, cost of software, cost of
disaster recovery, technical systems and operations management
headcount and cost. Kaiser Permanente ranked in the top four of
250 corporations included in Real Decisions' database. Examples of
the quality companies included in the database were Shell Oil,
USAA, Florida Power and Light, McDonald's, and Boeing.
Transamerica Information Services, Los Angeles, CA 2/1979 -
5/1989
Vice President of Data Processing Services
(1984 - 1989)
. Served in various capacities from Senior Performance Analyst to
Vice President of Data Processing Services.
. Responsible for two data centers with an operating budget of over
$40 million and 180 personnel in the following diverse areas:
Applications Programming, Computer Operations, Customer Relations,
Data Network Services, Facilities Planning and Warehouse
Operations, Operations Technical Support, Disaster Recovery
Planning. Reported to the Chief Operating Officer and interfaced
with all levels of management to insure positive customer relations
and cohesive planning and implementation.
Accomplishments:
. Evaluated, implemented and maintained software packages in the
areas of shareholder accounting, employee benefits, general
financial accounting. Gained the reputation for building an
application development group that successfully completed projects
on schedule and within budget.
. Successfully brought to market two proprietary software packages
(developed in-house) for substantial profit.
. Coordinated the leasing of excess (environmentally conditioned)
floor space in the second-site data center to an outside company
for substantial profit.
Manager of Operations
(1983 - 1984)
Accomplishments:
. Developed a management intern program.
. Automated the post processing of steps of payroll and check
printing eliminating costs associated with envelope stuffing and
postage.
Manager of Operations Support
(1980 -1982)
Accomplishments:
. Automated batch scheduling resulting in reduced labor costs.
. Developed a customer service organization to support major
customers.
. Organized the Xerox 9700 laser printer user groups at local and
national levels.
Senior Performance Analyst
1979
Accomplishments:
. Developed analytical models to analyze service deliver by
Operations organization.
United States Army
6/1969 - 3/1979
. Numerous assignments ranging from platoon leader at Fort Riley, KS
to company commander in Vietnam to operations research analyst.
Awarded the Army Commendation Medal, Bronze Star and Purple Heart.
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