Project Manager Management

Summary of Qualifications

Accomplished and visionary healthcare technology leader with extensive

experience in delivering enterprise software, selling and providing

professional services and leading product management. Demonstrate

exceptional ability in strategizing and applying tactics in customer

solution design, program definition, implementation strategy and project

delivery. Engaged in a wide range of strategic and tactical activities,

including sales pursuits, client management and organizational start-up

activities. Possess strong leadership qualifications; able to manage,

coach, and motivate teams in a direct and matrix fashion to perform

impressively and exceed established goals.

Areas of Expertise

V Solution Architecture

V Professional Services Practice Leadership

V Integrated Healthcare Information Systems

V Software/Platform as a Service Business Models

V Account, Program and Project Management

V Start-Up Leadership and Team Building

V Cross-Functional Communication

V First-Rate Customer Relationship Management

Professional Experience

NaviNet, Inc., (formerly NaviMedix), Cambridge, MA

Vice President of Product Integration Services Nov 2005 -Aug 2009

. Managed full spectrum of software solution development, client services

and project delivery organization responsible for configuring,

customizing and integrating administrative and clinical workflow

solutions on the NaviNet provider portal platform. Annual project

revenues generated from the managed portfolio doubled during tenure,

averaging $10 million in revenues annually. Successful implementations

fueled the national provider network development, creating the largest

healthcare information network in the United States

. Spearheaded customers' solutions management, notably HighMark Blue Cross

Blue Shield, Independence Blue Cross and Aetna and their respective

provider networks. Leveraged NaviNet's platform and solution frameworks

to drive significant ROI for both healthcare payer and provider

constituents

. Effectively led a team of 40 direct reports and 90 staff members in a

matrix reporting model, which expanded by 60 fte's in an 18 month period

responding to customer project demand, innovative R&D and operational

scale to ensure excellent user experiences

. Acted as catalyst evolving SaaS platform, solution frameworks,

implementation starter kits and customer configurations. The unified

assets served 800 thousand healthcare providers and 500 thousand end

users, processing more than 200 million real-time administrative,

clinical and financial transactions annually worth revenues valued at $35

million. Transaction volume doubled over a 12 month period(2007/2008)

. Orchestrated market assessments, buy vs. build decision making, product

planning and development of a messaging and alerts infrastructure

enabling contextual clinical message delivery and presentation. Payer

clients, notably Aetna strategically leveraged capability to deliver care

considerations, clinical alerts, personal health records and disease

management enrollment throughout NaviNet's national provider network.

Notable Achievements:

o Member of senior management sales pursuit team responsible for winning

all of NaviNet's game changing deals, notably the Aetna relationship.

Consulted as a senior solution architect responsible for business cases,

ROI models, solution value proposition and fixed bid estimation.

o Led the successful implementation of a three-year $6 million technology

investment program focusing on large scale transaction processing

growth, improving NaviNet's capabilities to scale cost efficiently, as

well as increasing reliability and flexibility

o Transformed solution and client management approach from a highly

custom, costly techniques dictated by customer orders to a more

scalable, consultative, user centric approach addressing diverse

stakeholder needs

Director of Product Management and Integration Services Dec 1998-Nov 2005

. Managed HighMark Blue Cross Blue Shield relationship over two year

period. Led NaviNet's first major client implementation effort

partnering with Accenture. Cross functional team delivered strong set of

web provider portal capabilities in 88 days from first client meeting to

HighMark's entire professional provider network. First program's success

was crucial to secure second round of venture capital funding including

HighMark's participation as an investor

. Recruited, staffed and provided functional direction to team of 25

business analysts, solution designers, project managers and design team

leaders

. Developed requirements management, project management, business analysis,

and user-centered solution design practices

. Championed user experience competencies which helped capture key user

champion buy-in and drove early adoption, sustained utilization and

channel shifting from entrenched phone, fax and EDI-based applications to

the NaviNet web portal.

. Managed product feature backlog for NaviNet platform and products,

prioritized development activities, developed product investment budgets,

and collected needs from diverse set of stakeholders

. Directed master data management/CRM technology strategy and hierarchal

entity and relationship data model. Enabling provider registry housed

over 1 million healthcare provider entities and associated payer

relationship records, anchoring the application's security model, product

deployment, sales and marketing efforts, web analytics and subscription

fees accounting.

. Designed and managed construction of e-prescribing, drug prior

authorization and formulary management capabilities in partnership with

Highmark and Medco.

. Employed as first project manager / business analyst of start-up team

prior to venture capital funding

Arthur Andersen Business Consulting, Boston, MA

Senior Manager Dec 1997-Dec 1998

. Consulted for health systems, home health agencies, DME vendors and multi

specialty provider practice clients to identify revenue cycle management

problems and formulate technology-based solutions

CIGNA Healthcare (formerly HealthSource), Hooksett, NH

Director of Medicare Systems Jan 1995-Dec 1997

. Directed business technology needs for Medicare Advantage business line;

collaborated and supported functional areas including sales, member

enrollment, claims processing and medical economics

Pyramid Software, Wilton, CT

Project Manager Nov 1993-Dec 1994

. Functioned as customer engagement leader for managed care clients and

implemented enterprise software solutions for workers compensation lines

of business

Connecticut Hospital Association Workers' Compensation Trust, Wallingford,

CT

Business Systems Analyst Oct 1989-Nov 1993

. Initiated and executed connectivity solutions to facilitate first report

of injury collaboration between injured workers, employers, providers,

and health plans

Education

Bachelor of Arts in Business Administration

Saint Michael's College, Winooski, VT

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