Customer Service Engineer

Ms. Aparna Deshpande

D-*, Shraddha Garden, Opp. Tata Motors

Chinchwad Pune 411033

email: ********@*****.***

telephone: 988*******

Dear Sir/Madam,

I am responding to the advertisement listing, for the post of Technical

Support Engineer/BO/DW professional/System Analyst with your company.

Please find enclosed my resume presenting the education, experience, and

background.

I am an I.T engineer with four years of Windows Server administration and

support experience with

specialization in Windows Server 2000/2003 networking/directory services

technology

During the professional experience I have successfully worked on Microsoft

Active Directory Domain

environments and managed core Microsoft networking/active directory

services.

I want to build my career as a technical personnel/software engineer,

planning and implementing best business practices throughout the company

for its strategic goals.

My technical and management skills, along with my diverse skills, make me a

strong candidate for a position with your company. I look forward to

hearing from you and would be glad to discuss my application in further

detail.

Sincerely,

Ms. Aparna Deshpande

D-7, Shraddha Garden, Opp. Tata Motors

Chinchwad Pune 411033

email: ********@*****.***

telephone: 988*******

PROFESSIONAL SYNOPSIS

Technology Professional

OBIEE certified Consultant

MCSE certified network engineer experienced in providing Windows operating

systems support, server

installations, troubleshooting and technical consulting for multiple

windows networks in an intensive

networked environment.

Technical expertise: Technically well versed in implementing and

maintaining Microsoft Windows Server

technologies.

Project Planning & Management: Proven ability to plan, organize and lead

technical projects/teams in

small corporate areas.

Technical support & Training: Demonstrated skill in training and supporting

end users as well as

developing technical team to achieve performance objectives.

TECHNICAL EXPERTISE

Database--Oracle 9i,10g

Analytics --OBIEE, Siebel Analytics, RPD, Dashboards, Delivers (iBots)

Languages -- SQL*Plus, PL/SQL, VB, C, C++, Java

Operating systems --Windows server 2000 / 2003 / 2008 Active Directory .

Networking . Windows Vista. Windows 95

All major server platforms . MS Word . MS Excel . MS PowerPoint, BI

Publisher

PROFESSIONAL EXPERIENCE

Trained and Worked as an OBIEE Consultant at

IwareLogic Pvt Ltd.Baner Pune

Role

BI Consultant/ Analytics Developer

Responsibilities

. Responsible for overall project delivery, requirements gathering, data

model

. Involved in Installation, configuration and administration of OBI Server,

OBI repository

. DAC client and server and building Siebel Relationship Management

Warehouse (SRMW)

. Involved in development of building Physical Layer, Business model and

Presentation layer

. Configured repository (RPD) to use the LDAP authentication

. Performed Administration Tasks Related to the Development and

Configuration of Intelligence Dashboards and Delivers

. Customized the OBIEE Web User interface

. Managing workflows using OWB, Informatica workflow manager and Designer

tools

. Used DAC (Data Warehouse Administration Console) Client to manage,

configure, customize and monitor ETL process

. Applied Optimization techniques and tuned performance of the reports

. Assisted developers in hand-on technical details and troubleshooting

Environment: Siebel Analytics 7.5.2, Informatica Power Center 6.2/5.1,

Oracle 9i, 10g and Windows environment

Convergys, Microsoft Enterprise Platform Support Aundh Pune

Senior Technical support officer/SME 2005-2008

.Promoted to provide Windows Operating Systems planning, consultation,

hardware/software installations and upgrades and technical support to

enterprise corporate clients.

.Manage team projects for the operational support of server infrastructure

- Windows 2000, Windows 2003, Windows 2008 /Vmware in an enterprise

environment.

.Knowledge of emerging IT technology solutions, industry trends, and

progressive operations methodology.

.Train end users and technical specialists.

Key Projects & Accomplishments

.Planned, built and managed implementation of Windows Directory Services

which included design of multiple project plans for creating standards,

clients workstation upgrades and consultation

.Designed, documented and implemented processes, procedures and network

designs clearly and accurately not only within our group to share the

knowledge and understanding of our own systems, but also for distribution

to other internal teams and to our customers.

.Experience administering and deploying Server Hardware knowledge &

troubleshooting skills - Detailed

knowledge of TCP/IP networking & network load balancing and LAN network

administration.

Creating a DNS Design for Active Directory.

.Administering DNS Operations - providing detailed procedures for managing

DNS servers, clients, and

resource records. It also provides procedures for monitoring, optimizing,

and securing your DNS

infrastructure.

.Detailed knowledge of Enterprise Level Microsoft Active Directory, DHCP,

WINS, DNS Domain environments.

Kerberos authentication/ broken secure channel.

Group Policy management tools.

Users and Groups: Create, modify, or delete local users and groups.

FSMO placement and optimization on Active Directory domain controllers.

Disaster recovery management, DFS.

Network Options: Create & monitor virtual private networking (VPN) or

dial-up networking (DUN)

connections.

.Terminal Service familiarity/Remote Connectivity tools. Enterprise patch

management tools. AD

replication concepts and troubleshooting, Working knowledge and experience

with Microsoft Resource Kit & Support tools.

.Familiarity with VMware, Microsoft Sharepoint, ISA Firewall.

Reviewed requirements for windows based servers, developed plans for

network topology conversion project and trained technical personnel.

.Experience with customer service delivery model (positive "service first"

attitude; polite

customer service disposition).

Wipro Spectramind Hinjewadi Pune

Technical Associate 2004-2005

Promoted to provide technical support for home and small office clients for

Dell Computer systems

.In depth knowledge of HP and Dell Systems.

.Prior experience with company includes progressively responsible

assignments in leadership and training of technical project teams.

Accomplishments

.Excellent knowledge of server hardware and problem-solving skills.

.Good communication skills with demonstrated ability to be a team player in

a dynamic environment

Awarded the best team for consecutive 3 quarters in the same year, for best

technical support &

promoting maximum product sales

EDUCATION & TRAINING

University . Pune, MH . BE Civil

KEY SKILLS

.Subject matter knowledge in Microsoft and Oracle Technologies

AD,DNS, DHCP,WINS, Siebel, OBIEE Architecture

with detail orientation in providing cost effective, secure domain

environments.

.Experience in providing remote technical support and consultancy to

corporate clients.

Awarded the best technical support engineer across site for dec 2007.

.Monitor servers to minimize or avoid business impacting outages or

disruptions.

.Value talent and intelligence, team spirit and diversity, creativity and

idealism.

Additional Courses & Certifications

MCSE Server-2003. MS Exchange . MS Security. Oracle Server Architect

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