Customer Service Manager

JORGE MACIAS

**** ***** ******, #** ****** Cucamonga, CA 91730 909-***-**** 909-***-****

*******@***.***

S E N I O R L E V E L O P E R AT I O N S

Senior Operations Vice President with 30 years of progressive experience in Manufacturing and

Engineering. Introduced MRP and JIT to streamline production. Extensive data processing and

information systems established. Demonstrated ability to manage and motivate people through

team building. Strong writing, communication and organizational skills. Designed and

implemented plant automation, including three welding robots, automated wastewater treatment

and two powder coat lines. Received the city of Ontario Wastewater Compliance Award for

three consecutive years. Fluent in Spanish.

Professional Experience

SUPERIOR BUILDING PRODUCTS, Ontario, CA

$25m manufacturer of Aluminum Screen and Steel Security Products.

Vice President of Operations 2001 to 2009

Resumed position as Vice President of Operations with the added responsibilities of order entry,

customer service and 5 outside sales personnel. P&L accountability, leading a division of 200

employees. Lead the development of new products and developed new sales team which resulted in

increased market share. Negotiated contract with Lowe’s Home Center for special order sales.

Developed ordering guide for custom products to facilitate in-store ordering ease.

Key Results:

Played a key role in ensuring the successful manufacturing of quality products for customer

base.

Structured and implemented programs and policies in the areas of manufacturing processes to

ensure a safe and consistent workforce.

Fostered a teamwork environment that reduced turnover.

Set up off site manufacturing in Tijuana Mexico.

Charmac incorporated, Corona, CA

$18m. Manufacturer of Shower Doors and Wardrobe Doors.

Director of Operations 1999 to 2001

Accountable for manufacturing, customer service, purchasing, distribution and profitability of the

corporate division of a multi-divisional organization. Improved quality of customer service through on-

going training and improved use of computer system. Implemented perpetual inventory procedures and

systems.

Key Results:

Designed and implemented installation scheduling program to better serve customers with ‘on-

time’ installations.

Implemented companywide ERP system to manage day to day business functions and improve

effectiveness.

Organized a continuous flow manufacturing system to improve output and insure quality.

Developed and implemented scheduling system to schedule workers on installation jobs and

order required material in a timely and accurate manner.

SUPERIOR BUILDING PRODUCTS, Ontario, CA

$25m manufacturer of Aluminum Screen and Steel Security Products.

Plant Manager 1995 to 1999

Responsible for all manufacturing operations including purchasing, fabrication of steel security doors,

assembly of aluminum screen doors, roll forming, powder coating, warehouse and shipping. Worked

directly with customers to resolve complaints and obtain customer feedback on new products.

Responsible for the design and installation of a 1,500 ft powder coat paint line. Implemented production

scheduling program to load shop floor in order to effectively reduce lead times, increase throughput and

respond to customer demands. Designed layout for a new 130,000 sq. ft. manufacturing plant, and

directed the move into the new facility. Obtained new permits from SCAQMD, city discharge and fire

department. Coordinated contaminated soil cleanup by working with the State of California and Los

Angeles County. Applied and received reimbursement from Federal EPA Superfund for contaminated

soil cleanup. Implemented continuous improvement procedures at the ground level to totally involve

every employee on improving every aspect of their job

Key Results:

Implemented safety program incentives which reduced accidents by 30% and promoted

employee participation in the company’s “Safety First” policy.

Designed and implemented extensive customer service training classes to improve product

knowledge and eliminate order entry errors.

Designed computerized cut-off saws to control and ensure accuracy of length cut to roll formers

from +/- 1/16 inches. Equipment cost savings per saw: $40,000.00.

Installed three (3) robotic welders and two (2) automatic fence welders resulting in over 40%

manufacturing efficiencies.

Designed Powder and operated powder coat paint system and pretreatment system for all

products, received city compliance awards for 3 consecutive years.

RUSS BASSETT COMPANY, Whittier, CA 1978 to 1995

$15m. Manufacturer of Metal Office Furniture

Director of Manufacturing 1987 to 1995

Directly accountable for the manufacturing of metal office furniture, with a total of 75 plant employees under

my direction. Set up Continuous Improvement teams that involved supervisors and operators working

together to manage and solve day to day problems, improve processes and product quality.

Implemented a Bar Code Data Collection System to track work order costs and employee time and

attendance. Designed modifications from a “wet” paint line to a combinantion “wet” and powder paint line.

Responsible for environmental compliance including SCAQMD, Wastewater Discharge, Emergency

Evacuation Plan, HAZMAT, Cal/OSHA including SB198, and County Fire regulations.

Supervised a staff of nine line supervisors.

Jorge Macias

Key Results:

Developed and implemented a Synchronous manufacturing system (JIT) which resulted in a reduction

of manufacturing lead times from 6 weeks to 1 week, increase in capacity of 50 % and inventory reduction

of 74 %.

Installed and implemented Kan-Ban inventory replenishment method which streamlined reordering

procedures and maintained inventory levels at a minimum without causing part shortages.

Engineering Manager 1984 to 1987

Responsible for product design and development of micrographics filing cabinets and work stations.

Participated in tooling design and selection. Accountable for manufacturing methods and packaging.

Implemented a part numbering system with bills of material and routings for production. Cost assessment

for entire micrographics product line and assisted with the setting of selling prices. Participated in vendor

selection. Attended several trade shows each year to demonstrate product and introduce new design

features. Supervised two engineers. Awarded two U.S. Patents for filing cabinet storage designs.

EDUCATION

Mechanical Engineering Major – California State University, Long Beach, CA

Professional Development:

Certificates:

Tool and Die Design, California State University, Long Beach, CA

Quality Technology, Rio Hondo College, Pico Rivera, CA

APICS Manufacturing Operations Management, California State University, Fullerton, CA

APICS Certified Production & Inventory Manager, California State University, Fullerton, CA

Skills:

Microsoft Office, AutoCAD, AS400

Affiliations:

Society of Manufacturing Engineers, (SME)

Jorge Macias

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