Jesse E. Gardner

*** ***** ****

Columbia, SC ***10

Home: 803-***-****

Mobile: 678-***-****

Email: abm4oc@r.postjobfree.com

Profile

A Microsoft Certified Professional with over ten years experience in the planning, installation and support

of LAN and WAN technologies in Multi-Networking Operating Systems. With experience in

Systems/Network Administration, Staff Management, Project Management, Software Certification Testing

and Deployment, Help Desk/Customer Service, Desktop/Technical Support, Technical Writing, Computer-

Aided Design and Engineering (CAE/CAD), network troubleshooting, OS upgrades and OS

migrations/deployments, in various platforms: Microsoft Windows WFW/95/98/NT/ME/2000/XP/2003,

Novell Netware 3x/4x/5x/6x, DOS, UNIX and MAC.

Core Competencies

Consulting, Systems Analysis, Systems/Network Administration, Project Management, Network and

Desktop Support/Troubleshooting, System backup and Disaster Recovery, System/Server Security

Operating Systems:

Windows NT: 12 years

Windows 2000: 10 years

Windows XP: 8 years

Windows Vista: 2 years

Server NT: 12 years

Server 2000: 10 years

Server 2003: 6 years

Server 2008: 1 year

LAN/WAN: 10+ years

NetWare 3x/4x/5x/6x: 10 years

Wireless Technology: 10+ years

VMWare ESX 3+ years

UNIX: 10+ years

MAC: 10+ years

Local & Wide Area Networking (10+ years): Ethernet, USB, HTTP, FTP, Token-Ring, Hubs, Switches,

Routers, TCP/IP, IPX/SPX, VPN; SNMP, Wireless Networking, DSL; Cable, VOIP

Remote Software: Terminal Services, RAS, Citrix Winview/Winframe/Metaframe, Putty, PC Anywhere

Software (10+ years): Microsoft Backoffice Products, SMS Installer 2.x, Marimba, MOM, WSUS, MS

Cluster Service, Exchange Server 5.5/2003/2007, Active Directory, eDirectory, MS OFFICE

95/97/2000/XP/2003/Vista/2008, MS Outlook 98/2000/2002/XP/2003/2007, MS FrontPage 98/2000, MS

WORKS, MS Project, MS VISIO, Corel Office Suite, DOMINO/LOTUS NOTES, LOTUS cc:Mail,

GROUPWISE, MS MAIL, WP MAIL, HP OpenMail, WORDPERFECT, Content Mapper, AUTOCAD R14,

Cheyenne ArcServe, DCA IRMALAN (Gateway), PROCOMM PLUS, HP Jet Admin, HP OpenView,

Ipswitch CA, Veritas Backup Exec, COLORADO BACKUP, Tivoli Storage Manager, QA BACKUP, Norton

Antivirus, Command Antivirus, McAfee VIRUS SCAN, SyGate Firewall, Black Ice Firewall, Adobe

Acrobat/Reader, Ghost PE/Enterprise, pcAnywhere, Vantive (IT Tracking), IBM QIP, Software Deployment

Tools, WaMu Banking Apps, IE 6/7/8, Firefox

Hardware (10+ years): HP Blade Technology; IBM-compatible 486 and all Pentium PC\'s;

Laptops, HP 9000, Canon, HP and Lexmark Laser Jet/InkJet printers,

Hubs, Switches, Routers, Frame Relay, Modems, Tape Backup Units,

Compaq Servers, Dell Servers, Gateway Servers, HP Servers, SAN,

Disk Arrays, IpSwitch, Motorola Canopy, Hardware Deployment

Education

Metro IT Consulting, Project Management Course, Columbia, SC

Rutgers State University, Newark, NJ, Computer Science

U.S. Air Force Career Enhancements Program, Langley AFB, VA,

Political Science

Newark College of Engineering, Newark, NJ, Electrical Engineering

Electronic Computer Programming Institute, E. Orange, NJ

Certifications

Microsoft Certified Professional (MCP)

Novell Certified Network Administrator (CNA)

Certified Dell Technician (PCs; Laptops)

Professional Experience

Independent Contracting

March 2009 – Present

PC/Desktop/Network Specialist

Setup, install, troubleshoot (break/fix) Home and Small Business PC’s, laptops, servers and peripheral

equipment (printers, fax, scanners, etc.)

Provide system and application upgrades.

Setup, install, and configure routers (LAN support and wireless).

Setup, install and configure VOIP.

Provide system consultation and training.

Turner Broadcasting Systems, Inc.

June 2007 - February 2009

SR. WINDOWS ADMINISTRATOR

Coordinate, maintain, monitor, deploy/install and upgrade servers for various projects for the Digital Media

Technologies (DMT) group in direct support of various clients, internal and external: CNN.com,

CartoonNetwork, FusionFall, NASCAR, NBA.com, etc.

Responsible for responding to support issues in a timely manner, communicating issue status to internal

customers, peers, and management as well as troubleshooting and resolving server performance issues

within the published Service Level Agreements (SLA).

Build servers in Server 2003/Enterprise and/or VMWare ESX 3.5 and/or coordinate the builds of Windows

Server 2003 (32-bit/64-bit): HP 460/5 Blades servers and/or HP Proliant 360/380-series, and join to

domain. Setup, configure and troubleshoot MS Cluster Service and SQL Server.

Download, install, configure, administrate and test Windows Server 2008(Beta) on various servers.

Physically install, configure, and rack-mount servers and run Ethernet and fiber routes to appropriate

peripherals for LAN and/or fiber connectivity.

Submit, schedule and respond to Change Management requests (CMDB) for general and/or project

specific situations.

Define, analyze and administer protocol definitions, user definitions and network infrastructure standards

for the organization. (Active Directory & GPO, MOM, network monitoring tools)

Maintain, analyze and administer information for over 400 internal and external project servers via

Remote Console, QIP, Remedy (Tier II/III Help Desk support).

Monitor, install and configure security updates, patches and installs for all servers (Norton client).

Coordinates the service and repair of information systems hardware and software (Root cause analysis).

Responsible for the successful and timely completion of assigned tasks and projects via Remedy ticketing

system (Tier II/III Help Desk support).

Provide break/fix support of all servers: HP BL460/5, HP Proliant 380 (Tier II/III Help Desk support).

Contract Technical Consultant/Network Engineer/Systems; Network

Administrator/Desktop; Server Technician (Lead)/Customer Service Engineer

July 1993 to December 2006

Administrate and support Exchange 2003 and Novell 5.0

Administrate and support Lotus Notes and Blackberry clients.

Perform major departmental network OS, and Lotus Notes data migrations, system and data migration.

Dell PC Migration: GX150, GX260, GX280 to GX520, and D610 laptops.

Create, setup, modify and monitor SMS packaging and distribution.

Setup and monitor Marimba packaging and distribution.

Manage staff employees: Helpdesk, Technician, Field Technicians.

Monitor and maintain a commercial ISP network.

Monitor and maintain MS 2003 network, IIS and webmail servers.

Provide disaster recovery using Backup Exec or Arcserve.

Provide helpdesk and field support for commercial/residential clients.

Test the new product applications and hardware (laptops and PCMCIA cards) for wireless technologies

(GBRS). Create and use existing test matrices for product evaluation. Extensive QA testing.

Provide setup, configuration, installation and break/fix support of PC's and servers.

Create, manage and distribute all images created for workstations and servers.

Maintain SCDOT Headquarters user account information via Active Directory and SMS.

Using Ghost and other SCDOT applications, create, manage and distribute all images created for Dell

workstations: GX240/260/270/280, Precision 340/350/360.

Monitor networks and provide system backups; plan, implement, install and configure SAN.

Accountable for the business area implementations (migration from Win98/NT to Win XP) to be

completed by the specified timelines set forth in the deployment end-to-end process.

Deliver strategy and process overview for each deployment to the business area contact.

Work with the business contact for each corresponding deployment to identify and resolve issues,

concerns, scheduling conflicts, etc.

Plans/Schedules business area communications.

Ensures application information and other critical deployment data is collected and reviewed prior to

deployment process.

Follow-up on purchases, shipments, and implementation of all technical devices (Dell PC\'s & laptops) for

each deployment.

Complete post-deployment reviews with all business areas and feedback results to improve future

deployment processes.

Hiring necessary roles (installation techs, Next Day Support, PM Site Manager) to complete deployments.

Provide break/fix for all PCs/Desktops/Laptops: IBM-compatible 486 and all Pentium PC\'s

Provide break/fix for all servers: HP Blade Technology, HP Servers, Compaq Servers, Dell Servers,

Gateway Servers

AT&T Bell Laboratories, Whippany, NJ

February 1981 to May 1993

SENIOR TECHNICAL ASSOCIATE/DESIGN ENGINEER

Design management for CAD/CAE designs involving various industrial/commercial corporate projects,

involving electronic components to the printed wiring board (PWB) level.

Served as a Technical Writer and developed, documented, and published the Component Catalog

Loading and Management Process, which was incorporated as a training platform for users and

customers. As a Quality Assurance specialist, developed quality metrics for all

phases of the component catalog management process and prepared quarterly reports for management.

Created and maintained the Component Catalog Architecture for various Bell Lab locations to support

CAD/CAE printed wiring board and schematic designs in TSO, UNIX, and SUN environments. Installed

and evaluated the performance of related software and subsequent releases. Interfaced with Engineering

departmental management, MTS, and development personnel on a daily basis. Prepared and gave

presentations to all levels of management and non-management personnel.

Provided end-user Help Desk support

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