Customer Service Quality Assurance

GORDON T. JACOBS

**** ****** ***** *******, ** **531 925-***-****

************@*****.***

. PROFESSIONAL OBJECTIVE:

Contribute seasoned professional skills in Materials management to a world-

class equipment provider who defines the future of Pulsed Power

Electronics.

. PROFESSIONAL SUMMARY:

Extensive experience and intense training in first-line Production Control

operations. Sustained professional focus on multi-tiered Electronics

manufacturing, while acquiring top-notch skills in Retail and Commercial

customer service/support. Along with a solid understanding of U. S.

Government-contracted large-scale project operations.

. PROFESSIONAL STRENGTHS:

Production Planning Inventory Control Master Scheduling Project

Management LEAN(Six-Sigma)Methods Improvement MRP/MRP II systems

. PROFESSIONAL EXPERIENCE:

Senior Scheduler, Flight

Rolls-Royce ESO, Oakland, CA, 06/01 to 02/08

Assigned operations to control status and output of Remanufacturing

Customer Turbine Engines and components. On-Time completions improved from

93% to 98% over 32-month span. Past-Due processes reduced 38% in 24

months.

Senior Process Planner, Final

ADTranz, N.A. (DaimlerChrysler), Pittsburg, CA, 02/99 to 06/01

Planned and scheduled contracted rehabilitation of BART rail vehicles.

Manual/electronic processes monitored, controlled material and labor

Project budgets. Output for acceptance went from 7 to 26 cars/month in 13

months.

Production Control Supervisor

Cerplex Group, Livermore, CA, 02/98 to 07/98

Developed Production support team to enhance product flow and reaction

levels. Facilitate efficient rework labor and material availability.

Electronic Test Technician throughput improved by 38% in two months.

Master Scheduler

MQA/Stanford Telecom, Sunnyvale, CA, 07/97 to 01/98

Supported integration of on-site production by MQA for Basic Measuring

Instruments. Full liaison with MQA for BMI Engineering, Manufacturing and

Quality Assurance. Integrated six-month transition build plan for BMI.

Master Scheduler

Basic Measuring Instruments, Santa Clara, CA, 09/95 to 07/97

As the Master Scheduler, ECO Coordinator and Product Resources Planner for

both on- & off-site contract manufacturing and testing for current and new-

design products and systems. Shipping revenues exceeded their goals by 32%

initially.

Logistics Planner

OCTEL Communications, Milpitas, CA, 12/93 to 07/94

Monitored the upgrade/retrofit efforts for three major field projects for

Customer Support. Developed and modified new "Retrofit Plans and

Notifications" procedures. Maintained the new EXCEL Project Status

Reports.

Senior Project Manufacturing Controller/Cost Account Manager

LINK Flight Simulation, Sunnyvale, CA, 07/85 to 09/89

Administered 4 U.S. Military projects in 4 years, holding labor and

material efforts within budgets. Operated a manual reporting system based

on C/SCSC-type criteria and parameters. "Follow-on" projects were expanded

by ECO design refinements. Passed three Subsequent Action Reviews with

"Very Satisfactory".

. FORMAL EDUCATION:

Bachelor of Science for Business Administration in Business Logistics -

University of Phoenix Expected June, 2010

Associate in Arts for Business Administration - Diablo Valley College

. FORMAL TRAINING:

Fundamentals of Production and Inventory Control - APICS, Oakland, CA

Advanced Applications of Production and Inventory Control - APICS, Oakland,

CA

Completed five of five modules for certification as C/PIM - APICS, Oakland,

CA

. INFORMAL TRAINING:

Systems: MAPICS/MRP (S-D, AMOT, OCTEL, BMI, MQA, R/R); JIT (AMOT, OCTEL);

MRP: Compass (MQA); MINX (BMI); Venture (OCTEL); IBM (AMOT, LINK, S-D)

Software: EXCEL, MS WORD 6.0, and WINDOWS(OCTEL, ASP, BMI, MQA, Cerplex)

. SKILLS/TALENTS:

Highly Detail Oriented; Team Player; Strong Written/Oral Communications

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