Sales Engineer

Benjamin Robbins

****.Nichols.Drive Raleigh . NC . 27605

Contact: **.***.*******@*****.*** / (919) 741 - 0320

O b j e c t i v e A role in Marketing or Engineering operating as a

liaison to multiple internal departments, building customer

relationships, and driving company profitability.

E x p e r i e n c e Field Applications Engineer

Excelight Communications, Durham NC

[July 2006 - Present]

. Technical pre-sales support and post-sales support resource for sales

team. Responsible for strategic accounts accountable for over 15

million dollars in actualized revenue.

. Consulted and directed tailored solutions based on application

specific customer requirements and constraints. Nurtured customer

relationship by guiding product selection and system integration

through sales cycle.

. Built international business relationships with emerging markets and

foreign counterparts. Collaborated internally with Marketing, QA, and

Sales to develop targeted account strategies.

. Created internal and external training materials for sales team

education and customer technical application. Performed proof-of-

concept demonstrations to market services and promote design wins.

. Competitor cross-product analysis to determine future marketing goals

and directing new advancements in development.

. Development of product roadmaps, presentations, and technical

datasheets.

. Lab manager responsible for failure analysis used to determine root

cause mode of failure for product and services. Contributed

measurable improvement to resolution of customer satisfaction issues

through development of efficiency guidelines resulting in a 150%

reduction in FA turnaround.

. Designed SQL server database application to track and expedite sample

development resulting in improved supply chain transparency and

reducing sales cycle lead time from qualification to market.

Inside Sales Engineer

Redhat Incorporated, Raleigh NC [Nov

2005 - March 2006]

. Identified Linux-based IT and business intelligence solutions that

best align with customer's existing business and technical

environments.

. Managed channel, OEM and customer relationships to expand territorial

visibility, increase revenue and strengthen customer retention.

. Leveraged competitor analysis and presentations to distinguish value

added benefit of product solutions.

Process Engineer

CREE Research Inc, Durham NC [Sept 2004 -

Nov 2005]

. Fulcrum of development cycle for LEDs used in Solid State

Lighting. Member of team responsible for enhancing

capabilities and increasing yield of LED growth structures

in order to control product sustainability and provide a

positive impact to company's bottom line.

. Conceptualized and created new training program for

technicians and new engineers in order to provide a

consistent foundation for knowledge, reduce learning curve,

and increase quality of aptitude.

. Maintained and strengthened product quality and design

through individual ownership of multiple segments of supply

chain while acting in concert with other team members to

achieve central goal.

. Ownership included being responsible for project management

and planning, result targeting, and technician management

for each segment. Overseeing supply-chain logistics based

on analysis of previous experiments in aggregate in order

to determine and contribute to next course of action.

Telecommunications Engineer

M.C. Dean, Dulles VA [March

2004 - Sept 2004]

. Contract position within the Defense sector in the Greater Washington

D.C. Area.

. Performed comprehensive review and design of telecommunications

systems in the Pentagon. Transformed new and existing telecom design

structure of independent government agencies into one inclusive

organism.

. Facilitated contractual meetings between federal government agencies

to communicate current and projected budgets and milestones. Worked

with team to establish most beneficial solution that would remain

suitable to each client's specifications and requirements.

E d u c a t i o n North Carolina State University, Raleigh, NC

B.S. Electrical Engineering

[Dec 2003]

B.S. Computer Engineering

[Dec 2003]

A p p l i c a t i o n s VB .NET JMP

AGILE Salesforce

C# SQL

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