Customer Service Technical Support
Resume:
****B Willow St Austin Tx *****
*****@********.***
WWW.INKBEARD.COM
AARON STODDART
Education
August 1999 - August 2004
Texas Tech University
BA in Music Composition
March 1981 - current
Earth
Ongoing Masters in Life Studies
Professional experience
May 2009 - current
Inkbeard
Owner, Designer, Developer, Person
Use tools to plan, consult, design, develop, and launch website
and build a client/vendor relationship
Educate client on update process so they can continue project
after contract ends
Arsenal:
Adobe Creative Suite
Wordpress
cupcakes
CSS
jQuery
XHTML
June 2006 - current
Sheshunoff Information Services
Under direct supervision of Alise Bruton
807 Las Cimas Pkwy. Suite 300
Austin, TX 78746
QA Analyst for Bank Publication Websites and Software
Testing multiple bank publication websites and software packages
to evaluate continuity throughout individual products
Confirming that nfo editors and programmer have correctly adjusted
updated documents, including manuals, newsletters, and daily
issuances
Prioritizing updated material when received from editors
Effectively communicating with the editors and programmer about
issues with the products
January 2005 - Current
Freelance for teambonzai and WW Norton Publication
Under direct supervision of Adam Stoddart
2401 East 6th St
Austin, TX 78702
Website Preparation for Texas Health Steps and other Education
Material
Creating and cleaning html and css code from a variety of source
files, including pdf, doc, and jpg
Website testing and checking for continuity throughout entire
individual modules
Knowledge of both Mac and Windows environments in order to create
working public sites
March 2005 - February 2006
Apple Computers + Volt
Under direct Supervision of Jerry Wade
12545 Riata Vista Cr
Austin, TX 78727
AppleCare Technical Support ACR II / Coach Intern / .Mac Backfill
Support Team
As a Coach Intern, I enabled agents to achieve highest performance
ratings by giving consistent timely feedback & guidance
As a .Mac backfill support team member, provided technical support
via email
First point of contact for troubleshooting and setup of Apple
products
Positioning and selling of Apple products and services
Ensuring good customer service
Awards Given while at Apple
AppleCare Excellence Award for Q4 2005
AppleCare Employee of the Month Nomination October 2005
ACES Champion August 2005
Top Team Performer September 2005-January 2006
ACEA Attendance Champion Q1 2006
Professional References
Mike Wisian
Director of Development at TradeMark Media
****@**************.*** / 512-***-****
Diane Calmes
Editor at Sheshunoff Information Services
*****.******@**********.*** / 512-***-****
Dean Fredrick Miller
Jewelry Designer at Dean Fredrick Jewelry
****@************.*** / 512-***-****
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