Customer Service Manager

Tom Hsiao

*** ******* ? Irvine, CA ***** ? Mobile: 949-***-**** ? Email:

*********@*****.***

Focus: Strong and aggressive individual seeking a dynamic career in

regional manager position.

Summary: Accomplished professional with a solid track record of

performance in consumer and retail businesses with proven

ability to assess client needs to promote products and

services. Motivated, driven, strong communication skills,

and the ability to maintain positive relationships with

clients, vendors, and managers. Speak and write Mandarin

Chinese.

Professional Experience

FORTUNE AVENUE, INC., Ontario, CA July 2003 -

Present

Sales & Business Development Manager: Generate new accounts in the retail

supermarket and wholesale distribution industry by developing relationships

with consumer product brokers, category managers, buyers, and decision

makers. Managing retail broker network and developing and maintaining

positive business relationships with retailers and distributors.

. Conduct extensive research on the viability of new product line

penetrating into a particular market segment, and forecast

profitability over a period of time.

. Exemplified patience and perseverance and mastering the art of time

management, organization and communication by building and overseeing

a network of brokers and distributors nationwide.

. Manage presentation, negotiation, closing, and customer service

requirements.

. Boosted 28% sales increase in 2008 fiscal year.

ROYAL CUSTOM DESIGNS, INC., Covina, CA June 2001 -

July 2003

Financial Analyst / Interim Financial Controller: Performed all operational

accounting duties including maintaining general ledgers, month-end closing,

financial statements, fixed asset schedule, accruals, journal entries,

inventories, budgeting, reconciliations, financial reporting, cost

accounting, taxation reporting, P&L analysis, and variance analysis.

. Organized year long research project to identify issues within the

accounting department and made recommendations and improvements to

executive management.

. Managed operational accounting and supervised a staff of 6 whose

functions included accounts receivable, accounts payable, payroll,

sales processing, and commission analysis.

. Acted as liaison between the external auditor and the accounting

staff.

JEFFERY, CORRIGAN & SHAW LLP, Pasadena, CA July

2000 - June 2001

Accountant: Worked in a team setting and performed audit of public

companies. Performed review and compilation services for local small to

mid size companies. Prepared corporation tax returns for audit clients,

including partnership, LLC, LLP, LP, and K-1 returns. Issued personal tax

return services for the perspective company's executives.

Education

Master of Business Administration in Finance, California State University,

Fullerton ? 2007

Bachelor of Science in Accounting, California State Polytechnic University,

Pomona ? 2001

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