Technical Support Customer Service

Scott Jones Resume February *, ****

Scott Jones

PO Box 191

Pryor, OK 74362 US

*************@*****.***

Home 918-***-****

Summary:

Resume Title: Maintenance

Status: Immediately Available

Occupation: Maintenance

Employment Type: Full Time

Salary Minimum: $10.35 / Hourly

Years of Experience: More than 3 years

Travel: More than 100%

Relocation: Yes

Sponsorship: I am authorized to work in the U.S. for any employer

Objective: To obtain a position where I can utilize my personal skills

Experience:

10/2007 - Present LOVE’S Travel Stop and Country Store

Lead Maintenance

Able to maintain and trouble shoot gas and diesel pumps.

Keep all fuel pumps clean and running.

Able to calibrate fuel pumps and change out filters as needed.

Able to clean and power wash facilities fuel islands.

Able to clean and maintain store.

Ale to clean and maintain AC units

Able to provide customer service

1/2007 – 9/2007 Alorica Inc. Tulsa, OK US

Advance Tech Support call center for Sprint

Able to diagnostic and trouble shoot for customers Issues with having

problems with their PCS phones, Hand held palms, and Connection cards

also concerning billing issues, And Computer set-up and diagnostics.

Diagnose if it is a phone or a Tower issue. Diagnose in impact if it’s

a coverage problem. Have done ESN Swaps, Phone Activations, MDN

changes, Sync Blue tooth to phone, sync phone as modem to PC. Sync Blue

tooth to Computers that have the capability for customers. Trouble

shoot Black berry and hand held devices also have helped with

downloading to phone active sync by Microsoft and Sprint sync for

customers. I have Done CSA changes also have done blue tooth setup for

customers. I have done Re provision and Retrigger IOTA to customers PCS

Phones. I have educated customers on how to use and hook up phone as a

modem and Air Cards to their PC and Lab Tops.

6/2006 - 11/2006 Stanley Steamers

Assistant Technician

Holland, OH US Assist Crew Chief setting up truck, Responsible for

moving and blocking furniture, also assist in cleaning carpet and Tile

& Grout also assist cleaning furniture and Automobiles

2/1998 - 10/2005 Damping Technologies Inc.

QA Representative

Mishawaka, IN US Assist the Quality Manager in establishing the

priorities for workday, setting up the work areas to achieve optimal

use of time with out waste. I Was Responsible for in-coming of raw

materials, review of required supplier data acquisition of sample

retain, and release to manufacturing area. I had the authority to

release product and parts within various phases of manufacturing

process and finished goods. I supported and maintained equipment

calibration Maintained the Quality Documentation systems by composing,

reviewing, editing typing, photocopying, scanning, approval,

distributing, and archiving elements of the company QMS. I resolved

conflicts with supplier related issues and conducted investigations

into suspected material. I Monitored Raw Material Inventories. I was

responsible for documentation of corrective and preventative actions as

required by customers, regulatory, third party, and/or internal

assessments.

Education:

8/2007 - Present Colorado Technical University CO

Science in Information Technology/ IT Security

1/2007 - 4/2007 Sprint University Technical College Tulsa OK

Recorded Calls for Quality Assessments 6496-V2.1.

Troubleshooting the Wireless-G Router for Mobile Broadband

Exchange Active Sync for Advanced Technical Support.

Sprint PCS Business Connection., Circuits and Packet Switching.

E-mail Encryption and Authentication.

Firewall and Proxy Servers Network Architecture.

Operating System Hardware, and Software Wide Area Network WAN ATS BWTS

(Hot sync). Palm Operating Systems, and TCP and IP.

Delivering the Web Wirelessly for Technical Support, Data Re

provisioning for Technician.

Sprint PCS Vision Data Path for Technical Support and Manual

Programming (##DATA) for Technical Support, Handset Configuration

Manager (HCM) for Technical Support Sprint PCS Vision Provisioning for

Technical Support,Sprint PCS Wireless Web Browser Data Path for

Technical Support for Sprint PCS Wireless Web Provisioning for

Technical Support

Products, Services, Provisioning, Authentication for Technical Support

Wireless Backup for Technical Support and Blue tooth Overview for

Technical Support Troubleshooting Picture Mail for Technical Support,

and Picture Mail Basics for Technical Support, Sprint PCS Ready Link

for Technical Support,CDMA Care Advanced Troubleshooting Scenarios for

Technical Support

Sprint PCS Voice Command for Technical Support

6/2001 - 11/2002 University of Notre Dame Notre Dame, Indiana

46556

Study as prescribed by Microsoft Approved Course and awarded these

Certifications. Microsoft Windows 2000 Network and Operating System

Essentials Implementing Microsoft Windows 2000 Professional and Server.

Implementing a Microsoft Widows 2000 Network Infrastructure.

Implementing and Administering Microsoft Windows 2000 Directory

Services. Deploying & Managing Microsoft ISA Sever 2000.Designing a

Microsoft Windows 2000 Migration Strategy. Designing a Microsoft

Windows 2000 Directory Service Infrastructure. Network+

5/2001 - 8/2001 Harcourt High School MA

High School Diploma

8/1969 - 5/1982 Westview Jr/Sr High IN

Basic High School or equivalent

Skills:

ISO9000: 2000, 4 - 5 Years of Practical Experience, 3 - 5 Years Ago

Computer software & hardware, 7 - 10 Years of Practical Experience,

Current

Microsoft Office, 6 - 10 Years of Practical Experience, Current

Microsoft Windows Operating Systems, 4 - 5 Years of Practical

Experience, Current

Windows 95, 6 - 7 Years of Practical Experience, 5+ Years Ago

AS9100B, 7 - 10 Years of Practical Experience, Last Year

Windows 98, 4 - 5 Years of Practical Experience, 5+ Years Ago

Windows 2000 Professional, 3 - 7 Years of Practical Experience, Current

Windows 2000 Server, 3 - 7 Years of Practical Experience, Current

Windows XP, 2 - 5 Years of Practical Experience, Current

Windows Vista, Practical Experience, Current

Additional Information:

ASQ Certifications

CQE

CQA

CQI

CQT

MCSE Certification

TSS

ATS

References:

Loves Travel Stop Chouteau, OK 918-***-****

Judy Osborne Muskogee, OK 918-***-****

Alana Wilson Locust Grove, OK 918-***-****

Stephen Webster Chouteau, OK 918-***-****

Contact this candidate