Customer Service Technician

Manuel Rodriguez

*** ********* **

Stockton, Ca 95207

209-***-**** cell 209-***-****

******@*****.***

OBJECTIVE

To obtain a challenging position

SKILLS AND QUALIFICATIONS

. A+ Certification

. Dell Desktops and Laptops, Hp laptops, and printers 5100, 3100

Certified

. Lexmark Certified

. Building, repairing and troubleshooting PC's

. Installing and Managing windows 9x, 2000, XP, Vista,7 and 2003 Server

small business

. Installing and troubleshooting Printer Servers, Network Printers,

Routers, Switch ports, Wireless

. Knowledge in Network installations, VBScript.

. Troubleshoot Network and Microsoft Servers

. Manage MS-Office suite

. Manage PC-Anywhere and VNC

. Manage Visual Basic 6.0 professional

. Backups

. Bilingual (Spanish)

PREVIOUS EMPLOYMENT

PDM Steel Service Centers

PC Support Technician Stockton, Ca

10/07 - 1/09

Banctec / RCM

Computer Service Technician Stockton, Ca

10/05 - 10/07

Computer Technician

D & G Computer Center Lodi, CA

03/05 - 06/05

Imaging Clerk

Financial Center Credit Union Stockton, CA 05/01 -

02/05

Customer Service/Pager Repair

Page USA/Cellular Warehouse Dublin, CA 03/99 - 04/01

Inventory Clerk

Page USA/Cellular Warehouse Dublin, CA 04/97 - 03/99

EDUCATION

Heald College: AA in Information Technology

Stockton, Ca

Education Direct: Visual Basic Programmer, PC Repair Technician

Scranton, PA

National Training Institute: Computer Service Technology

Certificate Stockton, Ca

Completed intensive hands-on computer systems including: installing,

configuring and troubleshooting. Course covered: A+ Hardware and

Software, Network +, Windows 9x, Windows XP Professional, Windows 2000

Professional, Windows 2000 Server, MS-Office 2000.

Contact this candidate