Software Sales

Michael Tukes

* ******* ******

Bloomfield, New Jersey 07003

Home: 973-***-**** Cell: 973-***-****

Email: *****@***.***

Opening Statement:

I am a Computer JOAT (Jack Of All Trades), whose specialty is

in designing, installing, implementing and maintaining

computer systems and software.

My strengths lie in providing excellent technical and end-user

support. As an experienced team player, I can immediately

provide premier support for all of

your informational technology needs.

Education: University of Phoenix,

Phoenix, Arizona (Honors)

Masters of Science in Computer Information Systems

Ithaca College, Ithaca, New York

Dual BS degrees in Business Administration and Speech

Experience: New Jersey Devils Newark, NJ (Aug 1995 - Jan 2010)

Systems Administrator

Highly skilled in desktop support and end user training for

business operations and office networks, both locally and

remotely.

Managed workstations, servers, VPN's, and firewalls. Operating

system support and maintenance in Windows 2000, XP, Vista, and

Windows 7 platforms, including servers 2000, 2003 and 2008.

Proficient in Microsoft Office products; Word, Excel, Outlook,

PowerPoint, Access, and Publisher. Supported event based costing

and accounting modules in Microsoft's Great Plains software, and

maintained Ultipro payroll systems. Extensive Filemaker Pro

database implementations in Sales, Merchandising, Legal,

Corporate Partnerships and Administrative business operations.

Strong working knowledge in active directory, wired and wireless

networking technologies, management routers, switches, and

cabling. Educated in internet and networking protocols, such as:

TCP/IP, DNS, HTTP, FTP, SMTP, firewalls, load balancing and

intrusion detection.

Diagnosed software conflicts, computer repair, virus and spyware

cleaning. Developed company-wide policies and procedures

regarding distribution, auditing and compliance procedures of

email and data storage, retention and recovery.

Implemented a disaster recovery plan.

Technical and software support liaison between the NJ Devils and

NHL corporate offices. Provided support for Johnson Controls

security management systems.

References submitted upon request

Contact this candidate