Customer Service Sales

QUINELL E. BROWN

** ******** ****** *** ** ( Irvington, N.J. 07111 (

******@*******.*** ( 201-***-****

COMPUTER TECHNICAL SUMMARY

Hardware: Personal computer (IBM compatible) components

including hard drives, memory, components that support video,

networking, and multimedia capability as well as peripheral devices

such as CD-ROM, printers, etc. Cisco configuration of routers and

switches.

Software: Microsoft Windows 98, XP, Vista, Novell NetWare, Microsoft Office 2000 including Word, Excel, Access, PowerPoint,

Outlook, Cisco CDP and Master Tracks Audio Sequencing

Related Technical Experience Acquired While Attending The Chubb Institute:

0. Personal computer repair and replace procedures.

1. Troubleshooting of both hardware and software issues.

2. Installation and configuration of operating systems and

applications.

3. Prepare initialization files for Windows 98 and Windows

XP/Vista

4. Windows XP/Vista: configure modes of operation; create and

utilize shortcuts; change desktop functions.

5. Basic utilization of MS Office applications.

6. Novell NetWare 4.11: manage NDS Objects, set up and maintain both

file system security as well as NDS security; manage Print Services

and implement NetWare 3.12 Utilities.

7. Windows XP/Vista Workstation: manage users and groups in User

Manager; set up and maintain Registry as well as both roaming and

local profiles; provide Disk Administration; set up and maintain

remote access service; administer both file and director security.

EDUCATION

The Arthur McNeil Institute, Rahway, NJ-March 2010

Diploma in Network Operations and IT Support

The Chubb Institute, Parsippany, NJ - August 2000

Diploma in Computer Technical Support

CERTIFICATIONS

Comptia A+

Comptia Network +

PROFESSIONAL WORK EXPERIENCE

Sleepy's, Northern NJ Region - 2007-January 2009

Showroom Manager, and Sales Professional

Value City Furniture, Bayonne, NJ - 2004-December 2007

Sales Associate, and Computer Support

Fortunoff, Wayne, NJ - 2002-November 2003

Inventory Warehouse associate

Cablevision (The Wiz), Wayne, NJ - 1992-October 2002

. Assist in sales in the Video, Audio, Computer and Music

departments.

. Investigate and resolve customer service problems emphasizing high

quality customer satisfaction.

. Debug, solve and install software and hardware for computer

department.

. Use effective sales and customer service techniques combined with

outstanding product knowledge to generate new orders and to assist

customer with merchandise selections.

Contact this candidate