Manager Customer Service

Jerry Zibton *******@***.***

**** ********* **** **** - 630-***-****

Wheaton, IL 60187 Cell - 630-***-****

Inventory Control Manager

Results-oriented Inventory Manager with an excellent track record centered

on operational procedures, inventory control, customer service and vendor

management resulting in increased productivity, profitability and customer

satisfaction

Excellent leadership skills with ability to coach and train at all levels.

Very adept at utilizing technology to maximize efficiencies.

Completely restructured internal supply chain process to drive company into

profitability

. Reduced inventory by over $1.3 million

. Eliminated continual problem of obsolete inventory by moving to

'on-demand' fulfillment

. Automated purchasing function, resulting in reduced overhead and

increased accuracy

Led complete integration of $30 million Sunburst Software business into

existing operation and ERP/MRP system. Project completed within six months

with no break in order fulfillment or service levels.

Accomplished by:

. Effectively coordinating the efforts of IT, Operations, Customer

Service and Finance of three companies to achieve a smooth

transition

. Analyzing, designing and implementing system modifications to

facilitate integration

. Designed and implemented MRP system for raw materials, reducing

inventory by 64%

PROFESSIONAL HISTORY

SCHOLASTIC BOOK FAIRS, Bloomingdale, IL

7/2007 to 11/2009

Regional Inventory Manager

Directed merchandising of six unique fair brands for Midwest Region

Controlled inventory of five Midwest branch locations totaling $60 million

in books and supplies.

Staff of twelve including customer support services

. Developed Access/Excel applications to validate inventory levels and

insure top revenue generating titles are continually monitored across 20

branches.

. Implemented improved procedures and controls to increase inventory

accuracy for Chicago branch by 8%

RIVERSIDE PUBLISHING, Itasca, IL

1/2006 to 7/2007

Warehouse Manager / Raw Materials Procurement

Managed full and part time staff of 20, that controlled all inbound testing

material for national test scoring center. Responsible for receiving and

order entry process for 20,000 orders.

. Significantly reduced entry errors by implementing procedures to validate

temp workers entries.

. Responsible for all testing materials including raw materials and out

sourced finished goods.

. Implemented a visual 'KANBAN' type system to eliminate out of stock

situations.

EDUCATIONAL RESOURCES, INC., Elgin, IL 2002 to 12/2005

Director of Operations

Project Manager

Managed all procurement and distribution of educational software,

encompassing over 300 vendors and 3,500 SKU's.

Setup and managed the procurement, manufacturing and distribution of the

Sunburst line of educational software

Managed all procurement and vendor negotiations for finished goods and raw

materials

. Directly managed all distributor relationships which encompassed 40% of

all products sold. Increased gross margin 3-5% through negotiations,

incentive programs and vendor management.

. Redesigned procurement system to an automated on-demand process resulting

in labor savings of over 40%, reduced inventory from $2.5 million to

under $400K and eliminated the continual problem of obsolete inventory.

. Reduced cost of printing user manuals by over 50% by outsourcing the

printing of over 400 unique user manuals. Over 240,000 manuals printed

yearly.

ACQUIREX (Division of Davidson Networks, LLC), Long Beach, CA

2000 to 2002

Recruited to join this start-up operation of selling and implementing a

unique on-line procurement system

Technical Sales Support/ Implementation Manager

. Coordinated efforts between the Indiana school system, 3rd party vendors

and IT staff to facilitate on-line procurement.

. Led the effort to integrate Indiana vendors into the AcquireX model.

Over 30% of vendors signed on leading to most profitable sales area in

company.

EDUCATIONAL RESOURCES, INC., Elgin, IL 1991 to 2000

Manager of Information Technology / Operations

Key contributor of sales increase from $18 to $120 million by proactively

driving improvements through technology and enhanced business processes.

Responsibilities included department budget in excess of $3.2 million and

directed a staff of 14 full time, per diem and consultants.

. Developed the specifications for redesigning the warehouse software to

provide a paperless warehouse environment. Concurrently revamped the

physical warehouse layout to improve workflow, increase efficiencies and

reduce errors.

. Reduced warehouse staff from 18 to 10.

. Dropped error rate within warehouse to an insignificant rate.

. Designed and implemented a complete intranet based catalog creation

process, resulting in unprecedented accuracy in catalog creation,

virtually eliminating overtime, enhancing the customer service process

and directly integrated into the e-commerce site.

. Redesigned the entire sales reporting structure for the company. Moved

from a paper system to intranet based reporting.

. Managed companywide communications including thirty person call center

with elaborate ACD routing, intranet and extranet plus supported EDI

communications with vendors and customers.

PARCHMENT 'N QUILL. INC., West Chicago, IL 1981 to 1991

General Manager

Local office supply store with $2 million in revenue generated from retail

locations, commercial sales plus quick print operation. Implemented and

maintained ERP system including EDI capabilities to vendors. Managed four

outside sales personnel and three retail locations.

EDUCATION

Business Management College of DuPage

Project Management Certificate 2002 Villanova

University

TECHNICAL SKILLS

MicroTech Training Center Microsoft MCSE/DBA Training

Microsoft Office Skills Excellent proficiency in Access, Excel, Visio,

PowerPoint

MILITARY

US Army Security Agency Specialized Electronics Repair Training

Augsburg, Germany

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