Customer Service Engineer

Dustin G Goseco

**** ******* **** *

Newport Beach, CA 92663

Phone 714-***-****

********@*********.***

OBJECTIVE: To provide quality customer service and superior knowledge

within a dedicated and professional work environment. I seek to establish

long term relationships and respond to the ever changing needs of today's

companies.

EXPERIENCE:

7/2009-02/2010 Hewlett Packard corp.

Computer Technician, Field

engineer.

. Driver, OS and Program installations

. Printer, scanner and CPU hardware repair and

installations.

. Maintained office work stations, servers and printers.

. Provided on site support for users.

. Server repair and installations.

. Network printer installs and repairs.

. G Disking and data back up.

. OS rebuilds and pushing software.

11/2005-08/2009 Taylor Bean and Whittaker

Account Manager / Computer

Technician

. Process and review each loan on an individual basis per

company's guidelines.

. Pricing adjustments, Prequaling and scenarios

. Act as a liaison between the mortgage lender and broker.

. Maintain good relationships with brokers.

. Provide Excellent Customer service in a dynamic work

environment.

. In Office Computer support

. Driver, OS and Program installations

. Printer, scanner and CPU hardware repair and

installations.

. Maintained office work stations and provided on site

support for users.

8/2004 - 11/2005 People's Choice Home Loan

Account Manager

. Process and review each loan on an individual basis per

company's guidelines.

. Pricing adjustments, prequaling scenarios.

. Act as a liaison between the mortgage lender and broker.

. Maintain good relationships with brokers.

. Provide Excellent Customer service in a dynamic work

environment.

4/2003 - 8/2004 FIRST NLC FINANCIAL SERVICES

Junior Funder

. Responsible for collateral packages, PTF conditioning.

. Reviewing final original Loan documents.

. Balancing of Loans and wire transfers.

. Working closely with retail account managers, and all

members, of the sales staff.

. Maintain daily funding pipeline reports.

. Review files prior to the audits.

. Provide excellent customer service in a dynamic work

environment.

Education:

Graduated Perris High school class of 1995 with Honors.

Mount San Jacinto College, Menifee CA. 1999-2001

Courses:

Computer information systems: Microsoft Certified

Systems Engineer progam, NT 4.0 and 2000

A+ Hardware Certified. Registration # GF1DTTOACE

REFERENCES: Available on request.

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