Sales Customer Service
Resume:
Jacqueson Henrius
**********@*******.***
Orlando, FL 32839
OBJECTIVE
To obtain a position in the IT field where I can effectively utilize my degree, and my expertise in computer
skills and human relations services to further my professional career.
EDUCATION
Everest University, Orlando, Fl July 2008
Associate of Science Computer Networking
SKILLS
MS-DOS PC set-up and installation
Windows XP Data entry and software updates
Windows 2003 server Computer networks
Microsoft Office Set-up routers, switches, hubs, and TCP/IP
Microsoft Outlook Lan/WAN and wiring
EXPERIENCE
JC Penney, Orlando, FL November 2005-Current
Customer Service Representative
• Greet customers and ascertain what each customer wants or needs.
• Resolve customer complaints regarding sales and services
• Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons,
and vouchers, balancing cash drawers, and making deposits.
• Monitor customer preferences to determine focus of sales efforts
• consult with department heads to plan advertising services and to secure information on equipment and
customer specifications
• Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and
security practices.
• Analyze sales statistics gathered by staff to determine sales potential and inventory requirements and
monitor the preferences of customers.
• Compute sales prices, total purchases and receive and process cash or credit payment.
• Lead in Men's department to assist of CSR's.
• Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
• Train new team members on store policies and procedures/
• Member of Team Feedback sessions that meet once a month.
Super Value Dollar, Orlando, FL June 2002-November 2005
Assistant Manager
• Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
• Assign employees to specific duties.
• Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in
performing services for customers.
• Inventory stock and reorder when inventory drops to a specified level.
• Keep records of purchases, sales, and requisitions.
• Enforce safety, health, and security rules.
• Analyzing information and evaluating results to choose the best solution and solve problems
• Examine products purchased for resale or received for storage to assess the condition of each product or
item.
• Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when
appropriate.
• Assist in payroll duties.
• Developing constructive and cooperative working relationships with others, and maintaining them over
time.
Contact this candidate