Project Manager Customer Service

Andrew K. Bartlett

**** ****** **.

Mobile: 303-***-****

Denver, CO 80238 ****.********@******.***

Home: 303-***-****

An accomplished manager of technology strategy, development, operations,

marketing and sales with proven ability to initiate programs that enhance

business functionality and provide positive effects on the bottom line.

Extensive product and project management experience with proven ability to

deliver effective solutions within time frames and budgets. Strong

knowledge of operations, management and product development within

heterogeneous technology environments. Solid technical aptitude, with a

deep understanding of Internet/Web design and development. Complimentary

skills with telecommunications technologies. Excellent communicator, with

emphasis on developing strong client and vendor relationships. Outstanding

managerial skills, able to lead and motivate individuals and groups to form

a high performance cohesive team atmosphere both locally and remotely

(domestic and offshore).

Qualification Highlights

Interactive Strategy ? Product Strategy/Management ? Product Development

Project Management ?Web Application Development ? Desktop Software ? Web

Services/SaaS Telecommunications ? Operations ? Marketing ? Leadership ?

Customer Relationships ? Sales

Professional Experience

Andrew Bartlett Consulting, Denver CO

Internet Strategy and Execution Consultant

November 2009 - Present

Consulting on and facilitating the development of the interactive division

of legendary brand, strategy and positioning agency Genesis, Inc. Managing

web, mobile and software development for both client and internal projects.

. Lead the web and interactive project for many of genesis' major clients

in a project management and account management capacity

. Consulted on genesis' enterprise architecture and internal processes and

infrastructure which included collaboration solutions, productivity

solutions, project management infrastructure and

. Initiated and formalized social media strategy to increase internal

collaboration and will be leveraged in external PR campaigns.

Weyerhaeuser (iLevel), Denver, CO

Principal Product Manager/ Program Direction-3rd Party Dev December

2008 - December 2009

Transitioned the software roadmap and strategy iLevel's Javelin 3-D

modeling and engineering software after separation of a joint development

partnership between Weyerhaeuser and its long term development partner

(Mitek). Manage a team of 4 application product managers and

technical/business analysts. Responsible for leading and executing on the

strategic plan and functional roadmap as well as serving as the product

manager for multiple functional areas of the application. Challenged to

deliver deep integration strategy among the organization's other software

products and development processes for the residential construction

industry.

. Established, lead and managed 3rd party developer program making the

application an extensible platform resulting in active development

relationships with Autodesk, Cadsoft, ITW and others.

. Delivered a 24 month feature roadmap strategically aligned with the

larger organization's corporate objectives - a first for this

organization

. Lead application modernization activities and set development policy to

bring product suite in line with current emerging technologies including

OS compatibility, DB architecture and best practices, etc.

. Lead post separation process reengineering effort for requirements

development, communication, collaboration, defect review/ assessment /

tracking, project management, testing, quality and external

communications

Quark, Inc., Denver, CO

Product Manager / Sr. Technical Product Analyst April 2005

- December 2008

Managed the development of new product initiatives targeting markets not

traditionally addressed by Quark including SMB, consumer and prosumer

segments. Analyzed competitors' applications and refactored features of

web tools and layout space within QuarkXPress. Established product roadmaps

for future versions of QuarkXPress web and Interactive tools as well as

related products. Spearhead initiative to productize Web/Interactive

Layout as a separate application. Lead component teams FTEs and

contractors in a matrix environment. Responsible for all project

management activities associated with each product or component.

Andrew K. Bartlett

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. Lead offshore R&D and QA teams for web layout space & Quark Interactive

designer for QuarkXPress 6.x, 7.0, 7.x, 8.0 & 8.x development cycles.

. Lead and manage the conception, feature definition and product

development for new product initiative comprising at least 4 new SaaS and

desktop products, extending existing market opportunity by an estimated

factor of 5x and ~$35.5 Million in projected new revenue.

. Defined and managed the development of multiple areas of functionality

which reduced inbound technical support contact volume by 30% globally in

two separate instances.

. Featured presenter at multiple industry events such as Macworld Expo,

Drupa and GraphExpo. Invited speaker at design technology events such as

Flash on Tap '08, Microsoft's Mix '08 & '09 developer conferences and

Quark specific user symposiums, road shows, events and webinars.

QwestDex.com / DexMedia, Denver, CO

Internet Project Manager / Sr. Product Specialist February

2002 - April 2005

Consulted on the development of content, design and functionality of

DexMedia customers' corporate websites as the overall project manager.

Maintained overall responsibility for all aspects of development from

definition and development of functional and technical user requirements to

guidance on all front-end look and feel development within predetermined

timelines and budgetary constraints. Spearheaded development of web based

technologies, process development/improvement and marketing initiatives to

enhance productivity of the Internet operations group, outside sales force

and improved management of customer accounts by the customer service group.

. Key contributor in process reengineering project increasing

communications between sales, operations, management and customers as

well as reducing average delivery time of creative products by 1/3 while

increasing quality.

. Individually responsible for over $3,000,000 in new revenue in less than

12 months.

. Lead redevelopment project of customer facing portfolio substantially

increasing functionality of the site.

Creation Inc., Houston, TX

Internet Development Consultant (Contract Position)

February 2001 - November 2001

Consulted on the development of content, design and functionality of

multiple corporate intranet and extranet sites for Metrocall

Communications' national accounts. Provided online catalog, ordering,

account management and bill payment functionality.

. Conceived, developed, designed and architected three corporate

intranet/extranet sites for client's national customers resulting in 25-

35% growth of those accounts in the first 30 days of operation.

BestHalf.com, Inc./SCI Management Corp., L.P., Houston, TX

Director of Technology/Manager of Internet Services

August 1999 - January 2001

Managed operations, development and emerging technologies team for $4

billion leading death care services provider and its wholly owned

subsidiary, BestHalf.com. Managed development of independent networks

integrating with existing corporate network and high availability data

centers. Oversaw development projects including coordination between

development group and contributing business units, contractors and senior

management. Maintained budgets of over $3 million, managed multiple

projects simultaneously. Reported to Chief Technologist responsible to

CEO, CIO and VP of Operations. Supervised 12 employees and 20 contractors.

. Initiated, developed and implemented BestHalf.com, a high volume portal

for seniors including requirements development, talent acquisition,

resource allocation, budgeting, and management, completing project within

predetermined time frame with 43% reduced expenses.

. Managed development, implementation, and continuing maintenance of

multiple B2C e-commerce websites and B2B backend technologies, which

produced new revenue of approx. $150,000,000 in its first year of

operation and $400,000,000 in its second year.

. Delivered large scale web development project 13 weeks ahead of schedule,

well under budget constraints and exceeding functionality requirements.

. Implemented web based data analysis tools that identified over $250

million in misallocated funds.

US West Wireless, L.L.C., Denver, CO

Executive Escalations Manager April

1998 - August 1999

Andrew K. Bartlett

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SCC Communications, Boulder, CO

Wireless E-9-1-1 Implementation Specialist (Contract Position)

December 1997 - April 1998

1-800 Video-on!, L.L.P., Boulder, CO

Manager of Customer Service January

1997 - November 1997

ITC Media Conferencing, Denver, CO

Conferencing Implementation Team Lead April 1996

- January 1997

Education

University of Denver, Denver, CO - Masters of Applied Science-Computer

Information Systems

June 2008 - Concentration in Web Design & Development Technologies

Colorado State University, Fort Collins, CO - Bachelor of Science in

Psychology

December 1995 - Concentration in Industrial and Organizational Psychology

Training & Certifications

Graduate Certificate of Advanced Study - Computer Information Systems

January 2008 - University College, University of Denver

QuarkXPress Certified Expert - Print Media and Web Publishing

January 2006 - Against the Clock, Inc

Project Management for Non Project Managers

April 2005 - Mindavation, Inc

Harvard Business School Publishing - Advanced Business Program Certificates

Building E-Business: Crafting E-Business Models - July 22, 2003

Building E-Business: Creating E-Business Value - August 13, 2003

Building E-Business: Developing E-Business Capabilities - August 18, 2003

Leadership: Decision Making - October 26, 2003

Element K - Dex Learning Center:

Certificate - Managing Projects - August 9, 2004

Certificate - Microsoft Project 2000: Level 1 - August 10, 2004

Certificate - Microsoft Project 2000: Level 2 - August 18, 2004

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