Customer Service Process

HIGHLIGHT OF QUALIFICATIONS

. **+ yrs in Payroll

. Efficient in a fast paced and multi-tasking environment

. Extremely productive in a high volume, fast paced atmosphere

. Knowledgeable of federal and state payroll laws

. Proven ability to meet deadlines

. Self-starter with a can do attitude

. Solid knowledge of payroll and its function within an accounting and

human resource environment

. Strong interpersonal, employee relations, and communications skills

. Super analytical, customer service, organizational, problem-solving

skills, with an eye for detail

RELEVANT EXPERIENCE

Sr. Payroll Accountant

October 2009 -

Present

Jones Lang LaSalle

Chicago, IL

. Answer questions related to invoices and labor allocations

. Communicate with Americas Accounting and Finance as well as Client

Accounting on any delays/issues affecting invoices and AR load

. Coordinate with Client Accounting the CAS load to JDE/MRI and

PeopleSoft Financials

. Create and maintain burden rates and rules

. Generate and post payroll accounting entries within two days of the

close of a pay cycle

. Generate reimbursed payroll invoices and accounts receivable upload

file

. Identify and resolve issues related to invoices and labor allocations

. Process ACH reimbursable payroll/retail/management fees

. Reconcile general ledger accounts

. Set up and maintain Deduction/Tax/Earnings codes, employee's short-

term disability and sales tax labor updates

. Set up reimbursed payroll properties

. Set up online invoice access and monitor access levels

Payroll Specialist

August 2008 - October

2009

Jones Lang LaSalle

Chicago, IL

. Balance various earnings and deductions codes

. Calculate manual checks

. Correspond to most email and phone requests within a 24-hour period

. Handle employee concerns and disputes in payroll

. Prepare payroll reconciliations and other reports

. Process adjustments for employee's time not entered

. Process garnishments

. Process transportation form for employee's enrolled in the

transportation program

. Process payroll for over 12,000 employee's on a weekly, bi-weekly, or

semi-monthly basis

. Process Canadian payroll for 300 employees

. Process and review expatriate payroll and review hypothetical tax

calculations

. Reconcile w-2 statements

. Reverse payroll checks in payroll system as well as ACH bank returns

when necessary

. Set-up location codes for clients and home-based employee's

. Transmit ACH and Positive Pay files to appropriate bank for employee's

payroll checks and direct deposit

. Update employee tax documents and direct deposit forms

KaJuan S Jackson Resume, page 1 of 2

Payroll Coordinator

August 2006 - August 2008

United States Gysum Corporation

Chicago, IL

. Ensured the timely and efficient manner of payroll for over 1,200

employee's in the Chicago Office, exempt, and non-exempt, multi-state

on a semi-monthly basis

. Involved in the conversion process of switching systems from MSAS

Legacy Payroll to People Soft

. Maintained employee files

. Released direct deposit and resolve bank problems

. Processed all payroll adjustments, such as overtime, commission

payments, tuition reimbursement, and garnishments

. Safeguarded and release payroll checks to the appropriate departments

Payroll Specialist

January 2004 -

June 2006

Coventry Health Care

Downers

Grove, IL

. Analyzed payroll, corrected payroll reports, and review payroll

process results

. Assisted with the process conversion from Oracle HR to People Soft

HRIS; verification of employee confidential and personal information

. Assisted with the conversion of Kronos table software report writing

to ADP

. Assisted with the conversion process from Oracle Payroll to ADP; data

entry of employee maintenance through the payroll system

. Balanced budget accounts against payroll expense accounts and general

ledger accounts

. Calculated and processed manual checks

. Calculated and processed short-term disability hours for employee's on

FMLA

. Computed severance pay and other financial obligations for retiring

and terminating employee's

. Generated ad hoc reports through Oracle Report Writing

. Prepared bi-weekly, monthly, quarterly, and end-of-year reports and

taxes (State and local taxes, as well as 941's and w-2 tax reporting)

. Prepared interface between time and attendance maintenance and payroll

system

. Processed bi-weekly payroll for approximately 1,650 employee's

nationwide using Oracle payroll

. Responded to management and employee questions on payroll and human

resource matters, and conduct investigation if needed

. Responsibility included balancing payroll runs, producing state and

local tax payments. Research and resolve tax reports

. Reviewed, analyzed, and corrected Kronos timecards

Human Resources/Payroll Clerk

February 1996 - January 2004

Lee Enterprises

South Holland, IL

. Coordinated and facilitated new hire and exit interviews

. Conducted and set-up for testing and training of certain positions

. Distributed payroll checks and direct deposit advices

. Generated ad hoc reports through ADP ReportSmith

. Input voluntary employee deductions, such as tax forms, credit union,

and benefits

. Processed the accuracy of time detail in time and attendance

maintenance for all employee's

. Processed a weekly multi-state payroll for 550 hourly non-union

employee's

EDUCATION

M.B.A., Business Administration with an Accounting Concentration

October 2009

Keller Graduate School of Management

Tinley Park, IL

Bachelors Technical Management with an Accounting Concentration

March 2007

DeVry University

Tinley Park, IL

TECHNICAL SKILLS

. Microsoft Office - Word, Excel, Access, and Powerpoint

? ADP Payroll,Ceridian, JD Edwards, MSAS Payroll, Paradox Payroll,

People Soft, Oracle, Kronos Timekeeping,

HRIS System, AS400 Computer System, and Legacy Computer System

KaJuan S Jackson 187 Shabbona Drive, Park

Forest, IL 60466

708-***-**** *********@****.***

Contact this candidate