Customer Service Engineer
Resume:
Shahzad Malik
Home: *** *. ****** ***, *******, IL
Email: ****************@*****.***
EDUCATION
Purdue University, West Lafayette, Indiana (December
2005)
o Bachelor of Science in Electrical Engineering (EE)
o Member of Triangle Engineering Fraternity
WORK EXPERIENCE AND PROJECTS
o Richardson Electronics, Field Sales Engineer (July 2008- May
2009)
Worked in assigned territory to sell line card to
potential and existing
customers. Provided on-site and remote
product training to customers who have purchased devices.
Worked with customers to investigate a customer's design needs
and addressed the technical and sales aspects of how Richardson
Electronics could provide solutions to those needs.
Conducted Sales activities at Trade Shows and other Public
Forums
. Presenting side-by-side comparison charts of competitors
products while alluring customers to a better option
(performance, price, delivery, ROHS, etc.)
. Developing curriculum and teaching training to potential
customers
. Goal of 5 million dollars (2.5 in US and 2.5 overseas);
increased by 1%
. Secured a 2 million dollars design win
. Expert in communications with email and cold calling (20-
25 cold calls per week)
. Lead generation through word of mouth, research
conducted, competitors, manufactures reps, etc. and
followed up within 1 business day
. Vigorously prospected new potential customers and
completed associated selling to existing customers
. Conducted at least 18 customer visits per week
o Rockwell Collins, Inc., Component Application Engineer
(Semiconductors), (October 2006- 2008)
Served as the technical resource to the Design, Manufacturing,
Program Management, Supply Chain, Quality, etc. communities for
electrical and mechanical component, materials and related
process support. Established design criteria, specifications,
sources of supply, and acceptance criteria for assigned
commodities. Responsible for the documentation of components,
processes, technology roadmaps, and design guidelines
associated with assigned commodities. Conducted Failure and
Root Cause analysis and provided technical assistance with;
material verification resolution, specification or drawing
exceptions, supplier issues, and manufacturing related issues
for assigned technologies. Identified, evaluated, and
recommended new components for new product development
requirements and for improving existing manufacturing process
yields. Also supported assigned Commodity Teams as the
technical lead.
. Developed, identified, evaluated, and recommended new
components or materials and manufacturers for new product
requirements and for improving existing manufacturing
process yields.
. Customer Service Orientation - Considered an expert in
providing customer experiences and leaded others in
maintaining the highest quality of customer
relationships.
. Relationships - Viewed as an expert in establishing
cooperative relationships with coworkers and customers.
. Writing - Produced exemplary proposals and other written
correspondences that serve as templates for others.
. Conducting Root Failure analysis in labs, giving
instructions to complete tests to test techs.
. Lean certified
o Senior Design Project, Purdue University (Aug. 2005- Dec. 2005)
Designed an Electro-Physical Cube Sorter. Responsibilities
included designing three non-contact sensors that (1) measure
electrical conductivity, magnetic permeability and thermal
conductivity and (2) transmit the data wirelessly via RF and
Laser. Technical writings available upon request.
COMPUTER EXPERTISE
Knowledgeable in: C++, C, Java, JavaScript, HTML, PHP, Matlab, Spice,
Spice3G, MySQL, Schematics, Linux, Microsoft Office, Microsoft Windows,
Macintosh, Apache, ABEL, and UNIX.
Contact this candidate