Customer Service Human Resources

Melanie Armstrong

** ****** *** *********, **** WA

TEL: 040******* (M), (08) 97954575 (H)

*************@*******.***

PROFESSIONAL EXPERIENCE

Jan 09 - Current Psychologist (Prison Counselling Service)-Bunbury

Regional Prison/ Private Practice Counselling

. Identifies clinical treatments needs and applies

appropriate interventions.

. Provide supportive counselling to prisoners.

. Contributes to multidisciplinary case planning.

. Selection interviewing and psychological

assessment feedback.

. Apply culturally appropriate models of practices

to individual assessments and interventions.

. Consulting and communicating with various

stakeholders internal and external.

. Partake in clinical supervision and supports

professional development of less experienced team

members.

. Ensures record keeping practices and standards

meet legislative and directorate requirements.

. Community group work

Oct 2006 - Jan 2009 HR Advisor -Assessments (Psychologist) -BHP

Billiton (WAPL)

. Set-up of in-house psychometric assessment (Six

Sigma Yellow belt project).

. Recruitment and selection via psychometric

testing.

. Feedback sessions to candidates on psychometric

testing.

. Selection interviewing and psychological

assessment feedback.

. Writing new procedures for WAPL assessment policy.

. Communicating changes to key stakeholders and

organising training.

. Regional Assessment custodian

. Selection interviewing and psychological

assessment feedback.

. Safety based testing implementation on site.

July 2006 - Sep 06 Job Capacity Assessor (Psychologist) - Health

Services Australia

. Interviewing referred clients to assess their job

capacity taking into considering medical and or other

barriers to work.

. Merges assessment and direct referral of a client to the

most suitable pathway of assistance.

. Focus on progression to employment, maximising

engagement

. Motivates clients to partake in employment assistance.

May 2006 - Oct 06 Organisational Psychology Unit- Western

Australia Police

Psychologist (6 month contract)

. Psychological interviewing of applicants for entry into

WA Police

. Apply psychological testing administration procedures to

WA police applicants (internal & external) to Australian

Psychological Society standards. Apply oral, written,

and electronic media skills. Prepare for psychological

testing and assessment sessions. Administer

psychological testing instruments, including scoring,

norming and applying selection criteria by manual and

electronic delivery.

. Administer, mark and norm a wide range of aptitude and

personality tests.

Feb 2002 - Oct 06 Psychological Services - Defence Force Recruiting

Centre - WA.

Senior Psychological Examiner/Psychologist (unpaid leave

over 6 month contract with WA Police and recommenced 1

Oct 06)

. Supervise and manage 5 staff (permanent and casual)

subordinates.

. Effectively manage a test day liasing with defence and

civilian recruiting staff with applicant results

(testing range of applicants- army, air force, navy

Antarctica division and Special Forces).

. Interview unsuitable applicants and counsel them on

options available to them.

. Standard operating procedures and instructions.

. Identify and solve ethical situations, and identify and

apply legislative considerations.

. Apply psychological testing administration procedures to

Defence and Australian Psychological Society standards.

. Control and maintain psychology records and

documentation during psychological testing and

assessment.

. Manage candidate during psychological testing process,

including behaviour observation and supervision.

Jan 1998 - Jan 2002 WMC Resources - QV1 Perth Office

Human Resources Officer

. Fielding queries over the phone and email for all WMC

Resources sites Australia wide including employees line

managers and site HR.

. Fully conversant with policy, procedures and guidelines

within a large organisation and able to adapt to similar

environments.

. Communicating ideas within team environment to

constantly improve processes. Effective communication

skills including verbal and written in a customer

service environment.

. Six sigma tools used to implement the fitness for work

policy that involved alcohol and drug testing on the

site wide.

1996-98 WMC Resources - Mount Keith Nickel Operation & Kwinana

Nickel

Laboratory Analyst

1995-96 CSBP - Bayswater

Laboratory Technician

1994-95 Department of Minerals and Energy

Laboratory Technician

ACADEMIC OR PROFESSIONAL RELEVANCE

2008 APS member December 2008

Registration as a Psychologist 8 November 2005

2007 Master of Psychology (Organisational Psychology) at

Curtin University and University of Western Australia.

Completion 2007 (Part - time).

Masters Thesis: A Multivariate Test of the Association

Between Organizational Culture &

Job Satisfaction, Organizational Commitment, and Intention to Quit

SHL Predicting Success for Psychologists Workshop (3 days).

2005 Research with Anglican Homes - assertiveness training package

development for carers of dementia patients.

2004 Program evaluation for the Fire and Emergency Services

Authority (FESA). Duties involved- liaison with over seven

hundred state and private schools in WA, development of a

measure assessing the utility of the Fire Inside Out Package,

presentation of findings to the executive body.

Training Needs Analysis (TNA) for Anglogold Ashanti. Duties involved

consultation with numerous managers and auditors to assess

competency levels and identify areas for further development.

2003 Culture Survey was conducted for a Government organisation to find

out the climate in which they operate with their employees. To

ascertain where the organisation is at and recommendations for

future growth.

2002 Completion of 4th Year Bachelor of Psychology at Murdoch

University:

BA Thesis "Is Good mood always a Good thing? The effects of

Positive and Negative Affect on Cognition".

2001 Psychological Examiner Course - 2 weeks (Army Reserve)

Introduction to Human Resources Management - 3-day course (AIM)

Six Sigma: Yellow Belt Training - 3 days course (AIM)

2000 Word Intermediate Course

Excel Intermediate Course

Cenrespay Course (Army Reserve)

Dealing With Difficult Customers - Phone Forward

1999 St John First Aid Certificate

Typing courses at Edwards Business College

Formal SAP (database) training with WMC Resources

Counselling Courses 1, 2 and 3 - Canning College (Lindia

Genovese)

Telephone Customer Service Call - Phone Forward

1997 Completed an Associate Diploma in Applied Science

Certificate Static Gauges (Radiation Safety Officer)

1996 Certificate X-ray Safety Awareness

St John First Aid Certificate

1994 Completed an Advanced Certificate in Applied Science

Clerks Course (5th Training Group) Army Reserve

1993 Subject One Corporal Course (Army Reserve)

1991-92 Various Driver Courses and Recruit Course (Army Reserve)

1990. TEE

NON-PROFESSIONAL EXPERIENCE

2002 Non current member of the Army Reserve - Psychology Unit in the

Position: Psychological Examiner. Enlisted 1991 and discharged

2002 (11 years).

Qualified Corporal, Psychological examiner, Pay Clerk, Clerk,

Driver and Driver Instructor within Army Reserve

1991 Commencement of Service in 16th Battalion Royal WA Regiment

1989 Completed 5 years with the Air Training Corp.

COMPUTER SKILLS

. Word For Windows

. Excel

. PowerPoint

. SAP

. Powerforce

. Internet

. DCATS

. CClas (Mims)

PERSONAL ATTRIBUTES

. Team player

. Well developed written and oral communication skills

. Keyboarding certificates

. Good planning, organisational and time management skills

. Demonstrated trouble-shooting ability

. Adaptable and flexible

. Customer service, responsiveness and team focus

. Stress tolerance

. Self motivated

. Professional manner

REFEREES: Upon request

Contact this candidate