Customer Service Manager
Resume:
Brooklyn, NY *****
Phone: 718-***-****(H) 917-***-****(C)
Email: ****.*********@*****.***
Shayna Frederick
Education 01 - 05 Long Island University Brooklyn, NY
Business Admin
Summer 01 Co-operative Work-Based Education
Training
New York, NY
99 - 01 Samuel J. Tilden H.S. Brooklyn, NY
H.S. Diploma Business
Professional 11/05- Pres St. James Towers, Inc Brooklyn, NY
Experience Office Manager/Administrative Asst
Manage expense reports, monthly invoices and arrange for
payment.
Maintain filing system; prioritize mail and messages.
Perform various projects for a 9 member Board of
Directors.
Answer tenant inquiries, screen phone calls, mail, and
email for Site Mgr.
Handle payroll, daily calendar, and schedule meetings.
10/04- 11/05 Lerner Cumbo & Associates, Inc New
York, NY
Head Recruiter
Head administrative division; supervise a staff of six.
Interview and screen new applicants.
Enter and update candidate data.
Maintain scheduling goals.
10/01- 8/04 GMAC Commercial Credit New York,
NY
Executive Assistant
Maintained client and employee databases for mailing and
communication purposes.
Screened phone calls, mail, and email for company
president; maintained phone and correspondence logs.
Provided superior client interaction to ensure all needs
were met.
Summer 01 L I U Occupational Therapy Dept.
Brooklyn, NY
Receptionist
General office duties, including answering phones,
filing, preparing daily reports, and greeting patients.
Customer service and support: provided comprehensive
answers to patients' questions.
Overseen calendars, including personal and professional
events for doctors.
Technically proficient in Microsoft Office XP, Type 45
Skills wpm, record keeping, inventory control, good
communication skills, telephone skills, handling cash.
Honors & Excellent attendance, peer mediator, varsity basketball,
Activities varsity volleyball, Medical Technical studies.
References available upon request.[pic]
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