Customer Service Engineer

David A. Ekenstam Jr.

Summary of qualifications

Seasoned network professional with 15+ years of experience encompassing

network administration, technical, desktop and helpdesk support in

Windows/Unix environments. Highlights include:

Primary technical support for the University's ERP system in addition to

providing user support for a Windows networking infrastructure in a

help-desk environment.

Maintained the University's ERP system (Jenzabar CX) which includes:

installing SMO's, upgrading the HP server, creating and maintain users

accounts, working with staff and faculty to create custom reports and

menus, good contact with Jenzabar support, assist users with any and all

issues either by phone or helpdesk tickets, perform nightly and monthly

backups, provide training and documentation, testing and implementing

redesigned programs, menus and reports.

Windows 2003/07 user support in a helpdesk environment.

Create and maintain users within the ERP and AD. Provide for proper

maintenance of all supported office equipment, which includes but is not

limited to: personal computers, laptops, terminals, keyboards, mice,

monitors, speakers, printers, copiers, telephones, projectors,

camcorders, audio recording devices, and public-address equipment. Train

users to properly operate campus technology and provide solutions for

technical challenges.

Provide maintenance support for computer and computer related equipment.

Assisted in the implementation of a major phone system to 600 users.

Technical support for ERP system.

Technical support for Shoretel phone system.

Worked and upgraded Enterprise Dell and HP-Unix servers.

Physical and remote assistance to all internal and external users on and

off campus.

Microsoft, Checkpoint, and Citrix certified.

Able to meet timelines and schedules while working in a technically

diverse setting.

Technical Certifications

Microsoft Certified Systems Engineer 2003 (MCSE 2003) 2006

Microsoft Certified Systems Engineer 2000 (MCSE 2000) 2006

Jenzabar CX SYS100/200 2007

Professional experience

2007-2010 Southern California University of Health Sciences

Whittier, CA

System Support Specialist

Primary technical support for the University's ERP system in addition to

providing user support for a Windows networking infrastructure in a

help-desk environment.

Train users to properly operate campus technology and provide solutions

for technical challenges.

Create and maintain users within the ERP and AD. Provide for proper

maintenance of all supported office equipment, which includes but is not

limited to: personal computers, laptops, terminals, keyboards, mice,

monitors, speakers, printers, copiers, telephones, projectors,

camcorders, audio recording devices, and public-address equipment.

Assist users with any and all issues either by phone or helpdesk tickets,

perform nightly and monthly backups, provide training and documentation,

testing and implementing redesigned programs, menus and reports.

Assisted in the implementation of a major phone system to 600 users.

Technical support for Shoretel phone system.

Worked and upgraded Enterprise Dell and HP-Unix servers.

Physical and remote assistance to all internal and external users on and

off campus

2006-2007 Custom Business Solutions

Irvine, CA

Help Desk Support Specialist

Assist and direct customers with various computer problems. These

include, routers, hubs, front and back end servers, SQL, POS I-touch,

network systems, client/server solutions, desktop assistance, TS, VPN,

VNC, along with a diverse database.

2003 - 2005 IGT

Las Vegas, NV

EPROM Duplicator II

Worked in a climate controlled, secured, ESD, technical environment.

Solved practical problems and cope with a verity of concrete variables

where only limited standardization exists. Calculate interest,

commissions, proportions, percentages, area, circumference, and volume.

Proficient skills in latest software duplication technology. Attention

to detail, work accuracy, and communication skills.

2002 - 2003 ADT

Las Vegas, NV

Administration

Data entry and processing. Desktop assistance. Utilize general office

equipment. Heavy use of computer programs NT, Windows 2000, and DOS.

2001 - 2002 First Performance Recovery Corp

Las Vegas, NV

Collector

Heavy customer relations, computer use (WinNT), phones, financial

advisor, loan negotiator.

1998 - 2001 NOS Communications

Las Vegas, NV

Account Manager/Supervisor

Responsible for collections of past due phone bills for long distance

carrier. Contact companies to arrange for agreeable payment to avoid

disconnection. High volume of phone communications and computer work

(Windows '98 and DOS.)

1996 - 1998 Rent-A-Center

Las Vegas, NV

Executive Assistant

Responsible for customer service; collections, sales, and complaints.

Schedule work assignments, and exercise discretionary powers over

employees. Control of operating expenses, preparing monthly budgets, and

manage inventory.

Education

MBA in Technology Management, In Progress 2009

University of Phoenix

BS, Information Technology, 2006

University of Phoenix Las Vegas, NV

Jenzabar University Cincinnati, OH 2007

Tech Pros Group, Inc. Irvine, CA 2006

United States Navy, USS Mobile Long Beach, CA 1990 - 1994

Electrical Engineering - Advanced Electronics Management

2006 accomplishments

Voted in by campus as Staff Senate President, Vice President, Secretary and

Treasurer.

Voted in Faculty Staff Development Committee

Chair of Staff Development Committee

references and more employment history available upon request

Contact this candidate