Quality Assurance Engineer

Angela Hutchens

**** ******** ****, ***** ******, IL 60542

630-***-**** * ***********@*****.***

SUMMARY

. Detail-oriented and quality-focused professional with over 14 years of

experience in manual testing, life-cycle management and planning

analysis.

. Motivational leader and communicator capable of engaging all levels of

testers, business analysts, developers, management, vendors and

customers.

. Expertise in full development lifecycle.

. Accomplished mentor.

TECHNICAL SKILLS

Operating Systems

UNIX, Windows 95/98/00/NT,XP

Database

Oracle, SQL Server, MySQL, Access

Internet

HTML, XML, CSS, Flash

Tools

TOAD, Microsoft Quality Center

Web/Application Servers

WebLogic, JBoss

Software

MS Word, MS Excel, Internet Explorer, VISIO, MS Project, Robo Help,

Front Page, Paint

Specialties

Black box or Functional testing, Manual testing, Integration testing,

End-to-End testing,

Regression testing, Stress testing, Ad-hoc testing, Smoke testing,

User-Acceptance testing, Compliance testing, White box

CERTIFICATIONS

. Project Management (American Management Association)

. Total Quality, Boise Cascade Office Products, Chicago, IL

. Information Mapping, Chicago, IL

. Six Sigma Green Belt (ServiceMaster)

PROFESSIONAL EXPERIENCE

Senior Quality Assurance Engineer

Independent Contract Consulting

North Aurora, IL 4/09 - 09/09

. Reduced costs and overhead expenses through skilled planning and

execution

of special projects during time critical initiatives.

. Reduced risk and testing cycle times by tracking business requirements

and test scenarios,

verifying all business needs and requirements were met.

Senior Quality Assurance Engineer

FTD.com, Downers Grove, IL 9/07 - 1/09

. Improved Productivity and Reduced Testing Cycle Time by facilitating

walk-through of test scenarios and test cases with Business Analyst

and development ensuring thorough testing of all business

requirements.

. Reduced defects through initiating, developing and implementing a

controlled Build Release System.

. Expedited issue resolution and reduced cycle times by 30%.

. Achieved tight deadlines by providing comprehensive Strategic Test

Documents outlining data requirements, test scenarios, test cases and

risk analysis ensuring comprehensive test coverage.

Senior Quality Assurance Engineer

ServiceMaster, Inc., Downers Grove, IL

1/05 - 8/07

. Reduced project cycle time by defining test strategies and producing

gap analysis.

. Provided analysis and suggested performance enhancements through UAT

test cycles that saved crucial development hours prior to going live.

. Created a unified, consistent message for businesses by developing

strategies for online presence.

. Determined data requirements, developed test tools and data creation

that ensured coverage and minimized test execution allowing projects

to meet budget constraints and in several cases coming in under budget

by as much as 25%.

Contractor - Independent Contract Consulting 3/04 - 12/04

North Aurora, IL

. Developed and implemented best practices and strategies for newly

developing business.

. Improved effeciency of requirements gathering,

. Reduced rework by 25%.

. Achieved 100% completion and accuracy of data collection.

. Achieved a define completion analysis ensuring all requirements had

been met.

. Ensured clarity and integrity of documents and use of appropriate

terminonolgy.

Quality Assurance Lead Analyst

Transora, Chicago, IL 4/01 - 2/04

. Assembled a Quality Assurance team responsible for managing all

defects, release strategies, test scenario and test case development.

. Reduced delivery time by defining a release cycle and implementing

several release strategy models.

. Developed a formal process for tracking defects allowing exposure to

development and business project leads.

. Lead a weekly team meeting to review outstanding defects, assign

release dates and cost analysis.

. Reduced department Quality Assurance costs by 50% by creating an

Internship Program.

. Mentored a cross-training program to further drive down department

Quality Assurance Costs by 20%.

Quality Coordination and Team Manager

Transamerica Distribution Finance

Hoffman Estates, IL 1/95 - 4/99

. Improved efficiency by developing training programs for cross-

functional team development.

. Reduced errors by 38% by promoting best practices and strategies for

achieving monthly goals.

. Reduced overhead by creating data applications checklists and

guidelines for training programs,

orientation programs and cross-functional team development.

. Supervised performance and presented formal training to data

processing team of sixty employees.

. Established trusting relationships with all internal and external

customer base.

Education and Training

Understanding the best methods of quality assurance in a rapidly evolving

technology-based world requires constant learning and training. My

training, to date, includes:

. Associate of Applied Science (Marketing) John. A. Logan College

. Associate of Applied Science (Mid-Level Management) John. A. Logan

College

. Business Administration - Southern Illinois University - Carbondale

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