Project Manager Management

DANIELLE M. HAAKMAT, M.B.A., PMP

*** **** ***** ****

Philadelphia, PA 19144

215-***-**** (cell)

********@*******.***

PROFILE

CERTIFIED PROJECT MANAGEMENT PROFESSIONAL (PMP) having a progressive

history of success and accomplishments in business analysis, coaching,

quality improvement and management of teams. Leader and motivator of

workgroups comprised of diverse skills among numerous locations. Builder of

consensus and strong working relationships resulting in increased

motivation and team cohesiveness. Methodical analyst/consultant with strong

organizational skills and proven ability to resolve issues and successfully

complete projects while meeting deadlines and improving business

operations.

Professional Experience

The Dow Chemical Company (formerly Rohm and Haas Company), Philadelphia, PA

2008 - 2009

IT PMO Project Manager

Worked with Team Leads managing one or more projects budgeted within $25-

100K in a mentoring role using best practices for project management and

experience. Developed, enhanced, and implemented project management tools

to ensure compliance with and consistency of PMO best practices. Retrieved

data from project tracking system and performed analysis to identify

troubled projects and develop strategies to bring those projects back on

track. Gathered and reported quantitative and qualitative metrics to the

PMO Leadership Governance Team.

. Improved project delivery by developing a project management framework

and toolkit specifically crafted for projects of smaller scale. Defined

training curriculum and organized programs to satisfy the development and

advancement of project management skills across the IT organization.

. Increased PMO performance levels by coordinating process excellence

initiatives to include training, project status and financial reporting,

and change management. Created, documented, and trained Project Managers

(PMs) on change management. Created a user-friendly "dashboard" status

reporting tool for PMO and for Senior Management review.

. Improved vendor relationships and eliminated invoice discrepancy issues

by creating a labor and expense reporting and review process for multi-

million dollar Advanced Planning and Optimization Implementation Project.

Worked with internal Vendor Management team on Statements of Work and

Project Change Requests. Provided PMO finance team with quarterly accrual

information.

Wachovia Bank - Wells Fargo Company, Philadelphia, PA

Treasury Services Client Delivery Business Systems Consultant/Assistant

Vice President 2006 - 2008

Exhibited strong problem-solving and issue diagnosis skills to resolve user

issues from systems utilized by geographically-dispersed Treasury Services

Sales and Implementation Teams. Served as a liaison among Sales,

Implementation and IT groups by leading and participating in projects.

Drafted Use Cases, coordinated user acceptance testing (UAT), and monitored

enhancement release project schedule. As content management author,

updated, maintained, and redesigned internet sites for Client Delivery

based on reorganization of business groups and staff.

. Improved response times for system production issues by ensuring proper

communication, follow up, and resolution.

. Increased system efficiencies by performing due diligence for and

analysis of potential system enhancements and identified potential impacts.

Revamped business application enhancement information and evaluation

process for users within Treasury Services sales and IT application

support.

. Decreased user training issues by facilitating systems training of new

hires among internal groups.

. Prepared, generated/processed, analyzed, and reported Client Satisfaction

Survey results on a monthly basis. Revamped client satisfaction survey

process of issuing surveys, compiling survey data, and creating monthly

reports for Senior Managers and Siebel Analytics reporting tool.

DANIELLE M. HAAKMAT, M.B.A., PMP

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Corporate Real Estate Project Coordinator/Analyst/Officer, Trenton, NJ

2005 - 2006

Assisted Portfolio Manager and Senior Project Managers with managing

projects related to Mid- and High-Rise Wachovia offices in New York, New

Jersey, and Connecticut. Researched, worked with vendors, and prepared

budgets for large-scale construction projects and business transactions.

Monitored and tracked projects to ensure they were within target dates of

completion and within budget. Served as a member of the Project/Transaction

Approval Committee for the New York, New Jersey, and Connecticut region.

Assisted with RFP process, and reviewed contracts and vendor agreements.

. Served as liaison among partnering property management company

representatives and relationship managers from various business units

throughout the corporation whom were impacted by initiatives/projects.

Created manual and conducted training class for property management company

representatives.

. Participated on several corporate initiatives teams, assisted with

testing new applications, and participated in Finance Diversity Council

with CFO and Corporate Real Estate Diversity Council.

. Utilized PMP expertise to assist with corporate-wide project management

maturity assessment to identify and eliminate inconsistencies among project

management practices.

Corporate Real Estate (CRE) Project Administrator/Officer, Philadelphia, PA

2003 - 2004

Assisted 10 Portfolio Managers with managing projects related to over 300

retail bank branch and mid/high-rise offices. Tracked projects by managing

budgets and ensuring projects are completed within given timeframes.

Responsible for capitalization and expensing of large scale projects such

as new construction.

. Served on several corporate initiatives teams. Assisted Initiatives

Leaders with the CIP (Construction in Progress) SOX (Sarbanes Oxley) for

audit and Project Schedule Management initiatives.

. Assisted with testing new internal applications. Created a User

Acceptance Test Document for the CRE Direct Project Module on intranet-

based project tracking system.

JPMorgan Chase & Company (formerly Chase Manhattan Bank & Chemical Bank)

1994 - 2001

Team Leader / Bank Officer of Treasury Services, Wilmington, DE

2000 - 2001

Supervised both Media Support and Production Control Disbursement Service

Groups. Managed bank-side system support of client account reconciliation

software application.

. Created a more cohesive and more productive production control team

through motivation and mentoring.

. Successfully managed complex and time sensitive transmission migration

project involving over 100 external and high profile clients.

. Aided in the ease of facilities and operations migration effort by

documenting procedures and facilitating training.

. Opened and improved lines of communication among treasury client service

groups in various locations. Served as liaison among Treasury Groups in

Syracuse NY, Tampa FL and Lowell MA.

Quality Assurance Project Manager / Bank Officer, Wilmington, DE

1999 - 2000

Assisted technical support groups with client resolution and testing system

enhancements. Supported and maintained database utilized for problem

tracking of mainframe and PC applications. Created test plans and other

documents for tracking and auditing purposes. Maintained database utilized

for problem tracking of mainframe and PC applications.

. Improved customer relationships by assisting technical support groups

with system problem identification and resolution.

. Streamlined system applications testing process by creating templates for

test scripts and test plans in line with Systems Development Life Cycle

(SDLC) Methodology.

. Ensured a passing score by Internal Audit team by creating and

implementing project documentation checklists and sign off process.

. Improved lines of communication among teams by organizing weekly meetings

for updates and status of projects.

. Developed comprehensive bank-side support procedures manual for client

account reconciliation software application.

DANIELLE M. HAAKMAT, M.B.A., PMP

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Global Services Associate Program Manager Trainee, New York, NY

1997 - 1999

Worked on various projects in five job rotations (Quality Assurance,

Liquidity Management, Sales, Customer Service, and Business Analysis and

Reporting) within the Treasury Service Business. Worked with associates on

team projects and assignments. Attended formal training classes.

. Gained additional skill sets by working with fellow associates on team

projects and assignments, participating in formal training classes, and

creating and facilitating developmental project presentations both during

rotations and with fellow trainees to Senior Management.

. Demonstrated leadership and team building skills by organizing monthly

trainee staff meetings, networking breakfasts/lunches, and other program

related events. Attended university recruiting seminars/career fairs to

meet and greet potential program candidates.

EDUCATION

Masters Degree in Business Administration / Executive M.B.A. Program

Graduate 2002 - 2004

Villanova University, Villanova, PA

Bachelor of Science in International Business

1986 - 1990

Villanova University, Villanova, PA

Notre Dame Academy High School, Staten Island, NY

1982 - 1986

CERTIFICATION & MEMBERSHIP

Project Management Professional Certification

Project Management Institute ANSI/ISO/IEC 17024 accreditation

2002 - 2012

Member of Project Management Institute

2007 - Present

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