Project Manager Customer Service

Christopher Reed

** ********* ***** *******, ** *2649 774-***-**** *********@*****.***

Objective: Obtain a challenging position utilizing my expertise and experience to play a lead role in the overall

network strategy, planning and operation of infrastructure and services. Provide quality solutions to

major incidents and complex business problems while delivering I.T. business systems, infrastructure

and testing within scope, budget and tight SLA agreements.

Education:

University of Massachusetts-Lowell Continuing Studies Lowell, MA

Corporate and Distance Education

Actively Pursuing Bachelor’s Degree in Information Technology: Business Minor

Present

Clark University Computer Career Institute Braintree, MA

PC & Networking Design with Security Master Certificate Program

September 2005 - May 2006

Bridgewater State College Bridgewater, MA

Studied Business Management

January 2003 - May 2005

Professional Experience:

Vitale, Caturano & Company Ltd. Boston, MA

IT Consultant-Auditor

October 2006-December 2008

IT Internal/External Audit Consultations and audit preparation

Sarbanes-Oxley Compliance

SAS70 Audit Reports Type I and II

ERP Implementation Reviews

Network Security/Vulnerability Scans/Penetration Testing

Creating and applying operational policies (SDLC and Change Management

COBIT and COSO frameworks

Design general computer controls to mitigate risk

Maintain and organize audit documentation and test results

Organize meetings with team members or clients

Perform quality control reviews of others audit results

Communicate risks and issues to management

Conducting client meetings and conference calls

Performing security assessments

Write Control Gap Analysis

CBE Technologies Boston, MA

PC Support and Network Technician

May 2006 –September 2006

Install PC and Windows XP system at private home or business day care sites

Install DSL/Broadband/Dial-Up Internet

Setup LAN and Wireless Networks

Troubleshoot Internet connection issues if necessary

Provide basic end user training

Communicate with project manager on issues

Maintain inventory of hardware

Replace defective hardware

Configure applications

ECD Systems Inc. Marstons Mills, MA

Software QA

January 2003 to November 2004

Performed tests of media and digital content protection technologies

Maintain accurate records of tests

Prepared detailed reports of test results

Manage Active Directory and Servers

Operated and maintain organization of archived test materials and results

Performing analysis of test results

Communicating findings to QA Manager

Organize meetings with QA team members

Operated personal computing systems running Microsoft OS 95/98/ME/NT4/2K/XP

Assist the manager of Quality Assurance with the setup of configurations of computer systems,

networks, hardware, and software.

Used proprietary tools for automated processes

Information Technology Skills:

Excellent communication and customer service

Resourceful technical issue solving skills

Experience implementing and operating Windows 95/98/NT/2K/XP/2003/Vista

Upgrading and installation systems with hard drives, CD-ROM drives, network cards,

memory, sound, video, and modem cards

Installation and maintenance of HP printers

Maintenance of Dell, HP, IBM

Configurations for WiFi connections

Network Connectivity

References: Available upon request

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