Human Resources Customer Service
Resume:
Claudia Restrepo, PHR
Tustin, CA 92782
***********@*****.***
PROFILE
Bi-lingual Human Resources Professional success partnering with
executive teams to align HR function with business plans and strategic
initiative. Strategic thinker with solid customer service skills and
ability to work effectively in a high-pressure environment.
Experience in all facets of HR responsibilities, including employee
relations; policy analysis; performance management; recruitment and
selection; training and development; and problem solving/decision
making.
EDUCATION
Bachelor of Arts, Public Relations
California State University, Fullerton
PHR Certification December 2001
EXPERIENCE
ResCare, Inc., Garden Grove September 2009 -
December 2009
State Human Resource Director
. Oversee and implement all aspects of the Human Resources program
for ResCare within CA.
. Provided administrative support in the areas of employee
recruitment, hiring, retention, evaluation, etc.
. Lead, advised and ensured the application and compliance with
fair labor standards and agency policies and practices for the
state of CA.
Lyon Management Group, Inc., Newport Beach April 2004 -
April 2009
Corporate Human Resources Manager
Lyon Management is one of the largest privately held developer,
owners and operators of luxury apartment communities based in
California. It is a sister company to billion dollar William Lyon Homes.
. Human Resources Business Partner for up to 50 apartment
communities in California, Colorado, Florida and Georgia with up
to 500 employees.
. Provided diversified human resources support (English and
Spanish) to managers and employees, including business strategy,
compensation planning, recruitment and selection performance
management, training and development and coaching.
. Identified legal requirements and government reporting
regulations affecting HR function. Monitored exposure of the
company. Directed the preparation of information requested
. Assisted in the creation and implementation of the Atlanta
region in 2006, hired 150 employees and acquired 12 properties
in six months.
. Implemented and designed company policies and procedures.
. Supervised four HR generalist and payroll specialist.
Hilton, Costa Mesa May 2000 - April
2004
Director of Human Resources
. Responsible for all aspects of Human Resources including but not
limited to compensation, training, recruiting, unemployment,
worker's comp, employee relations and benefits.
. Cluster trainer of all Hilton training programs.
. Cluster lead for Orange County.
. Assisted in the rebranding of the hotel from a Doubletree to a
Hilton.
Wyndham Hotel, Los Angeles Airport July 1997 -
May 2000
Director of Human Resources
. Responsibilities include but were not limited to recruiting
(exempt & non-exempt), benefits administration (health, saving &
retirement, vacation, sick FMLA), ensure compliance of company
policies and procedure, employee relations, worker's comp,
unemployment claims, union grievances, disciplinary issues and
training of all management and line employees (English and
Spanish).
. Task Force for the company.
. Area trainer in customer service and management development.
Hyatt Regency Alicante, Garden Grove August 1994 -
June 1997
Assistant Director of Human Resources
. Responsibilities for all aspects of the Human Resource function
with a concentration in Recruitment.
. Accomplishments in this role include but are not limited to:
Screening job applicants (exempt and non-exempt), representation
of company in local and state job fairs, compose SCAQMD trip
reduction plans and maintain approval at minimal expense,
conduct new hire orientation, manage employee service function
including recreational activities, organizing group events,
advertising of job vacancies, conduct policy interpretation for
the public, management and employees, provide guidance and
policy information to managers regarding recruitment activities,
enroll, interpret and communicate benefits policies and programs
to employees, prepare and correspond with claims adjusters
regarding unemployment, state disability and worker's comp,
comply reports to complete various wage and benefits
questionnaires, forecast monthly payroll and conduct employee
verifications.
SKILLS AND ASSOCIATIONS
. Speak, read and write Spanish fluently.
. Organized and facilitated leadership training workshops
. Strong proficiency using the Internet and Microsoft Office which
includes Word, PowerPoint, and Excel.
. Experience with HRIS Databases: ADP PowerSource, ADP TimeSaver, ADP
ProBusiness and PeopleSoft
. Professional member of Society for Human Resources Management (SHRM).
. Member of Professionals in Human Resources Association (PIHRA).
. Certified Achieve Global Trainer.
REFERENCES
Available upon request.
Contact this candidate