Customer Service Software
Resume:
Robert Jarman
Costa Mesa, CA 92626
*********@*****.***
Objective
Seeking a career opportunity where my experience and organizational skills
can be applied in a technical support or software support role.
Summary of Qualifications
. Outstanding verbal and written communication and interpersonal skills.
. Skilled in all aspects of customer service and helpdesk operations.
. Proficient in applications including Microsoft Office Suite 2007.
. Hardware experience with many different desktop systems and laptops.
. Customer support experience with remote desktop software and VPN
connectivity.
. Experience with Autodesk CAD products and Adobe graphics products.
. Experience troubleshooting PDF creation and printing issues.
. Adept in trouble-shooting infected PCs for virus's and malware.
. Audio- visual support with projectors and other video related
products.
Experience
Parker Aerospace Irvine, CA
5/2009 - 10/2009
Computer Support Specialist
Resolve computer software and hardware issues using remote desktop
connections. Unlock user accounts in active directory. Troubleshoot
printing and scanning issues regarding Adobe pdf as well as Microsoft
Office documents. Install and configure printers and print drivers for new
or relocated printers. Resolve wireless connectivity issues for home users
and visiting employees. Troubleshoot access issues to company intranet
through the web browser. Troubleshoot VPN connectivity and authentication
issues with AT&T Global dialer software. Cover helpdesk activities when
required and create service tickets. Setup relocated users within factory
environment on Lotus Notes email. Upgrade memory and software as needed and
adjust settings for best performance. Install new images for IBM and Dell
laptops.
Toshiba Electronics Irvine, CA 4/2007
- 2/2009
Help Desk Specialist
Act as first level help desk support at Toshiba Electronics. Assign tickets
to proper technicians regarding Oracle access and Business Objects
reporting issues. Unlock user accounts in active directory and reset
passwords. Support Lotus Notes email and database issues. Prepare laptops
for temporary and permanent use. Resolve connectivity issues for home users
and traveling employees. Contact account representatives to resolve web
access issues to company intranet. Troubleshoot VPN connectivity and
authentication. Assist with daily backup procedures for data tape
management. Assist with imaging and lease return procedures. Participate in
the migration to Windows Vista and Office 2007. Train users in the use of
Office 2007. Attempted file recovery of documents on local computers when
the files were lost or corrupted.
Ware Malcomb Architects Inc. Irvine, CA 6/2003
- 2/2007
Computer Support Specialist
Respond to email, tickets and calls from users working with Autocad.
Contact users and remotely assist them with software and hardware issues.
Trouble-shoot connectivity to the network and VPN connections. Setup and
install operating systems for IBM and Toshiba laptops. Assist users with
file recovery and file security issues. Repair desktop computers and
install operating systems and software as needed. Trouble-shoot printers,
plotters, digital cameras and scanners. Troubleshoot Autocad, Adobe and
other graphic applications. Train new users in the use of Microsoft Office
2003.
County of Orange Health Care Agency Santa Ana, CA
5/2002 - 6/2003
Computer Support Technician
Investigate and resolve computer software and hardware issues. Receive
telephone calls and email from users having problems using computer
software and hardware. Explain how to use Microsoft Office software, email,
and operating systems. Research software issues and log documentation when
a solution is found. Install new Compaq computer systems and transfer data
from existing PCs to new PCs. Transfer users profile as well as critical
data. Copy images to PCs using Symantec's Ghost to accommodate the use of
various software and integrated databases. Troubleshoot printer and
document issues.
Education
California State University San Marcos BA Social Science
San Marcos, CA
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