Customer Service Software

Cesar V. Rizik

*** ****** ******, **** ** Hackensack NJ 07601

Home 201-***-**** Mobile 347-***-****

E-mail: ***********@*******.***

Objective : Looking for a full time position as a Help Desk technician/IT

Professional Experience

Crosscom N ational - Field Service Representative New Jersey 2008 –

P resent

• Install, repair and troubleshoot Voice/Data/Hardware/Software

• Data: POS-wire line and wireless, DSL, Ethernet, Printers, Routers, Switchs

and Structured Cabling

• Voice: key systems, messaging and voicemail systems, paging,

and I VR (interactive voice response) systems. Retail Automation: POS,

scanners, time and attendance, traffic counters, PCs, peripherals, and kiosks

Cablevision - Service Installer N ew Jersey/New York City 2005

– 2008

• Performed i nstallations and repairs (Voice - Data – Video) in business and

home locations.

• Set up service for customers: installing, connecting, testing, and adjusting

equipment.

• Find and troubleshoot problems lines and cables using diagnostic equipment

Plan the location and relocation of network hardware

• Install routers and switches, Inspect data wiring and certify safety after

conducting required tests

• Repair and install other telephony-related equipment, including video

multiplexes, interconnecting devices, network platforms, hardware and

w iring plants

Skills:

Software : Software Installation. Active Directory. Virus Prevention. System

I nstallations and Configurations. Software Configuration. S/F Conversion. Mac OS

X, Windows 95/98/2000/2003/ NT4/XP/Vista Installation/Upgrade

Software Diagnostics. Statistical Reporting. System Upgrades. FTP/HTTP. Backup

and Restoring Data. Internet

Hardware : Repairs, services, and restored parts, boards, and equipment for Dell,

Hewlett Packard, Toshiba, Packard Bell, and Xerox coms. Arranging workstations

and Hubs. Constructing and Testing. Computer Configuration,

Assembly. PC H/W Designs and Arrangement. Desktop Maintain.

Configuration. Scanners, Printers, Webcams, Optical tools and Modems (DSL &

D ial-up) configuration. DVD/CD/RW .

Memory Chips, SCSI/IDE/EIDE Hard Drives, SCSI Manager Cards, Tape Backups

D rives software-hardware configuration. PDA, Bluetooth, Touchpad, Infrared

configuration. Wi-Fi, Wireless Routers, and Access-point setup configuration &

authentication .

QUALIF ICAT IONS

• A+ certification

• 4 years experience in hardware and software support

• Excellent customer service skills

• Excellent verbal and written communication skills

• Ability to work independently and as part of a team

• Strong knowledge of Windows operating systems: Windows 9x, NT, ME, XP, 2000

• Ability to troubleshoot hardware and software problems

• Knowledgeable on software installations

• Knowledge of the Internet and Microsoft Office

Academic Education :

• A+ Certification Paramus NJ (2001)

• PC technician/PC Support/ Help Desk

Additional Skills:

Bi-lingual in English and Spanish

Clean driver's license and excellent driving record

References Upon Request

Contact this candidate