Technician Software

Andrew Fisher

**** ****** ****

Nottingham, MD **236

Cell 410-***-****

abm415@r.postjobfree.com

Experience and Skills

The Computer Market Place - Bel Air, MD

May 2005 - Present; Network/Tech Department Administrator and On-Site

Technician

Perform maintenance of personal computers laptops and peripheral equipment,

identify problems, and provide appropriate solutions.

Support various e-mail clients such as MS Outlook, Outlook Express,

Thunderbird, KMail, and other IMAP clients.

Provide phone support for customers who have questions or problems and make

sure they are taken care of promptly and effectively.

Perform component-level repair on laptops such as DC power jack

replacements.

Set up Ubuntu Linux server with SSHv2, Apache, MySql, eGroupWare, Internet

connection sharing, and network routing services.

Registered the company's domain name, set up a content management system on

our company web server and designed the company website.

Manage part-time help and keep them on task.

Perform on-site service in both commercial and residential areas

(server/workstation installation; troubleshoot home computer, printer,

network, internet, or other problems; teach customers how to use software

and answer questions).

Hecht's Distribution Center, Joppa, MD

1996 - 1999 and 2003 - 2004; Returns Department

Streamlined paperwork duplication process to use half the amount of paper,

saving time and money.

Inspected returned merchandise for damages and sent appropriate pieces to

the repair shop.

Processed company paperwork for merchandise returns and checked for

correctness.

Learned to use proprietary database software to track merchandise.

Cyber Exchange (Gray Mouser Inc), Bel Air, MD

1999 - 2003; Lead Repair Technician

Performed maintenance of personal computers and peripheral equipment,

identifying problems and providing appropriate solutions.

Created a customized bootable CD for technicians to use for hardware and

software diagnostics.

Installed operating systems and applications and implemented server roles.

Accomplishments/Qualifications

Compiled custom diagnostic boot CDs with all the diagnostic tools used by

the technicians to troubleshoot and resolve problems; performed maintenance

on large-scale networks (such as the Social Security Administration).

Implemented fault tolerant disk arrays for clients in case of hard drive

failure to minimize non-productive time.

Well developed hardware diagnostic skills.

Refined laptop repair skills including power port soldering, screen

replacements, hinge repair, etc.

Experience setting up NT Domains and Active Directory.

Created various customized Linux Live CDs for troubleshooting, testing, or

redistribution to customers.

Computer assembly; custom modifications; hardware tweaking; and software

development, configuration, testing, deployment.

Experience with VB.Net, C#, Visual Basic, QBasic, HTML, and Batch

Scripting.

Implemented a Ubuntu Server utilizing Raid5 storage system for serving

internet/intranet websites and files, and also a firewall and routing for

internet connection sharing for home use using free and open-source tools.

A+ certified (hardware/software), network + (network technician) completed

training: 1999; certificate, New Horizons Training Center of Baltimore.

Education

H.S. Diploma, 1996

Bel Air High School, Bel Air, MD

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