Sharlondrah N. Stephens 678-***-****/770-***-****

15A Fieldstone Court, Cartersville, Georgia 30121 abm413@r.postjobfree.com

Professional Profile

A skilled customer service and billing background professional with the

combination of education and experience that provides a strong knowledge

base in developing programs, processes and procedures to enhance service

operations.

SAP Georgia Work Ready Certified

AS400 Microsoft Office Professional

DANCIK PeopleSoft payroll

Dreamweaver Microsoft Outlook

SQL Lotus Notes

Visual Basic HTML design

Warehouse Management System IRMS

Certified First Aid and CPR Fred Pryor Customer Service Seminar

Professional Experience

Tree of Life Kennesaw, Georgia

July 2009-Present

Control Desk Clerk

Responsibilities:

Responsible for the duties associated with the preparation of the daily

workloads for the production crew

Research inventory issues conveyed through company hotline, and compile

error information spreadsheets.

Communicate issues and action taken / needed with Warehouse Supervisor

daily

Respond timely to requests for data or correspondence from files as

requested within an appropriate time frame

Communicate effectively with internal customers in regard to orders

processed.

Insuranti Kennesaw, Georgia

November 2008-July 2009

Licensed Insurance Sales Representative Broker

Achievements:

A top producer numerous weeks in region and district

Responsibilities:

Called upon potential customers for health and/or life insurance.

Scheduled webinar appointments with clients to present products.

Discussed in detail the pros and cons of policies and premiums.

Worked closely with underwriting.

Development of practical business management skills

Discover new clients through different methods of marketing

Promoted the company at health fairs and shows

Developed the knowledge on insurance products, marketing, industry

regulations and underwriting,

ITW Paslode, Kennesaw, Georgia

September 1998-January 2008

Customer Service Representative/Administrative

Achievements:

Cut costs by creating purchase order system

Generated new purchase order system in an effort to cut cost 5%

Assisted with setting up customer's web order entry program

Developed logistic cost decision program

Responsibilities:

Investigated and provided solutions to customers' issues in a timely and

cost effective manner.

Performed order entry

Handled logistics and routed LTL, UPS and truckload freight (Czarlite).

Traced shipments via Internet and phone and posted incoming shipments.

Maintained and installed computer hardware and software.

Programmed radio frequency scanner guns.

Created and designed barcodes for warehouse bin locations.

Gathered information for projects, performed inventory control and

purchasing (MRP system).

Organized luncheons and meetings

Facility certified First-aid and CPR provider.

Served as representative for Junior Achievement.

Created flyers, correspondence and brochures.

Maintained and distributed employee information data sheet.

Performed annual records retention.

Assisted regional distribution service center manager, regional and sales

managers.

Served as a company representative at national trade shows.

Billed invoices.

Launched and monitored customer online order system.

Maintained and programmed employees' security badges.

Managed payroll utilizing PeopleSoft.

Travel arrangements

R.A. Siegel Company, Atlanta, Georgia

July 1996-September 1998

Customer Service Representative/Receiving Office

Achievements:

First Receiving clerk in company's history

Crossed trained to run shipping office

Responsibilities:

Provided all aspects of customer service entering/processing orders into

AS400/DANCIK program

Scheduled incoming shipments.

Received and distributed incoming materials.

Prepared truck manifests.

Maintained inventory records.

Processed bill of ladings.

Maintained records for vendor receipts.

Education

Southern Polytechnic State University, Marietta, Georgia

Bachelor of Science Management/ minor Management Information Systems

May 2004

Floyd College Rome, Georgia

Associate of Applied Science Business

June 1996

Community Service

Turner Chapel AME Church- Visual (PowerPoint Ministry), Young People

Division Advisor, Greeter Ministry, World Web Ministry, Health Ministry;

Cass High School-Band Booster, concessions, volunteer; Junior Achievement-

volunteer

Certifications

Georgia Work Ready Certified

Contact this candidate