Customer Service Sales

Randy Payne Objective

*** ******** ****** ** ****** employment with a company that challenges its

Decatur TN 37322 employees to be the best and encourages learning by

423-***-**** both hands on experience and continuing education

**********@*******.***

Professional Profile

01/08 - 06/09 Storm Copper Components Co. Decatur, TN

Inside Sales Representative and IT Help Desk

Administrator:

Increased sales by opening up new markets

Experience with both business to business sales and

sales to general public

First salesman in company to market to international

customers

On average had the highest sales figures of anyone in

my division

Hands on experience with new product development

Lead salesman for the contracting and distributing

sales branch (B2B)

Company sales record for highest single order sale in

that division

Marketing of new products; designing of labels and

logos

Recognized for excellent computer and software skills

Day to day use of Office 2007 products, Adobe CS3

products, Syspro 6.0 SP2, and Ozlink 2.0

Installation of new hardware and software

Repairing and upgrading of obsolete or damaged

equipment

Networking of machines and printers

Performing routine audits of systems and software

Performing backups

Applying operating system updates, patches, and

configuration changes

Adding, removing, or updating user account information,

resetting passwords, etc.

Answering technical queries

Responsibility for security

Responsibility for documenting the configuration of the

system

Troubleshooting any reported problems

System performance tuning

09/06 - 11/07 Frost Cutlery Company Ooltewah, TN

Sales and Customer Service Representative:

Averaged the highest number of resolved customer

service issues per day

Reviewed shows for advertising errors

Experience with business to business sales and sales to

general public

Trained in use of A/S 400 Database and Office 2003

Beta testing a custom designed customer service program

Assisting customers via phone in a call center

environment

10/04 - 09/06 Wal-Mart Stores Inc. Athens, TN

Retail Sales Associate and TLE Technician:

Customer service and sales to general public

Performing automotive maintenance on customer vehicles

Up-selling services and parts to customers

04/01 - 10/04 Cleveland Tent and Party Rental

Cleveland, TN

Crew Manager:

Customer service and sales experience in both business

to business and to general public

Warehousing duties included supervising unloading and

loading of trucks

Maintenance and repair of all rental equipment

Planning and maintaining a strict delivery schedule

Education

1999- 2003 Meigs High School Decatur, TN

Diploma

References

Mike Aikens

Regional Sales Manager - OEM Division

Storm Copper Components

(423) 368 - 2496

Don Middleton

Sales Representative - Distributor Sales Division

Storm Copper Components

(423) 462 - 1722

Gary Nelson

Network Engineer - Columbia, SC

Shaw Industries

(423) 310 - 3032

Scott Rymer

Proprietor

Cleveland Tent and Party Rental

(423) 284 - 4727

Contact this candidate