Customer Service Quality Control

Jeannie M. Hill

***** ***** *** **

North Ridgeville, OH 44039

Phone: 440-***-****

E-Mail: ***********@*******.***

Work History

Nook Industries

Quality Technician

June 2009 - Present

*AS9102 Inspection, Receiving and Final Inspection

*Contour Tracer and Laser Lead Check, along with all the other various

quality gaging

*Vantage and IQS Implementation

*Corrective Action Verification, Writing Work Instructions and Internal

Auditing

*Gage Calibration

Swagelok Hy-Level Industries

Quality Engineer

May 2005 - January 2009

*First Article Inspection, Final Inspection and PPAP to AIAG Quality

Standards

*Usuage of Quality Inspection Equipment including Pneumocentric,

Comparator, Perthometer, Profilometer and various other gages

*Corrective Action and Disiplined Problem Soliving

*Team Member for Rust Elimination, Engineering Change Notice Improvements

and Raw Material Recieving

*Applied Statistics

*ISO/TS 16949 Internal Auditor

*Health and Wellness Committee Member

A.J. Rose Manufacturing

Quality Coordinator

January 2000 - May 2005

*Minitab, IQS, QAD, Excel, Word, PowerPoint, Visio

*APQP, PPAP, PFMEA, Control Plans, Process Flows

*Coordinate quality functions associated with PPAP activity

*Inspect and report data for PPAP packages, Maintain files for active PPAP

parts

*Six Sigma training, Pareto Charts, Fishbone diagrams, Statitical

applications

*Works with Customer, Internal and Supplier Non-Conformances to find Root

Cause and Corrective Actions, 8D's

*IMDS, Customer based web sites

*Strong communication and math skills

*Suggestion Committee Coordinator

Alco Manufacturing Company, Inc.

Quality Control Clerk / Sales Clerk

December 1996 - January 2000

*Windows, Word, Excel and Works

*Databases, Spreadsheets and Data Entry

*SPC and Blueprint Reading

*Preparing Shipments, Machine Scheduling and Inventory

Ed Mullinax Ford, Inc

Lease Assistant

April 1994 - July 1996

*Filing, Typing and Answering a multi-line phone system

*Windows, Word, Excel, Works and Lotus

*Cold Calls and Customer Service

Training / Certificates

Internal Auditor with Core Tools training through QAI

Six Sigma Class through Lorain Community College

Education

2007-Present Akron University - Working on a BS in Manufacturing

Engineering

2006-Present Lorain County Community College, Sports and Fitness Management

1996-2005, Lorain County Community College, Engineering-Quality Control

1989-1992 Lorain High School, Dipolma

References

Available upon request

Contact this candidate