Customer Service High School

Gerriss Gailey

Phone 801-***-****

Experience

Financial Representative March 07 - September 09

Interbank FX Salt Lake City, Utah

. Support clients in the foreign currency exchange market with their

trading via telephone, online chat and email.

. Assisted clients with questions in regards to market operation,

margin/leverage calculations, along with other general and

technical questions pertaining to the market or their accounts.

. Troubleshoot problems with clients trading platform and computers.

. Designed training for mobile trading platforms used on wireless

devices.

. Use Metaquotes database software to research trade problems.

Technical Support Representative October 06 - March 07

Unisys Salt Lake City, Utah

. Support external companies computer networks

. Troubleshoot software/hardware problems on customer's computers and

find a way to fix what is wrong with it.

. Answer phones and record detailed information in ticketing system

about the issue with the computer and how it was fixed.

Flatbed Truck Driver July 06 - October 06

Standard Builder's Supply Salt Lake City, Utah

. Drove both Class A and Class B flatbed trucks.

. Hauled lumber and building supplies to job sites all over the

state.

. Responsible for on time delivery of lumber or other products as

ordered by the customer.

Building Security Officer December 05 - June 06

Delta Center Salt Lake City, Utah

. Work in the security control room and monitor all video cameras and

alarms

in the Delta Center and three other buildings.

. Walk each level of the building making sure the levels are clear

and all doors are locked up.

. Keeps a detailed log of events for everything that happens during

the shift.

Delivery Driver April 05 - December 05

Moench Printing Salt Lake City, Utah

. Delivered printed products to customers

. Picked up orders for supplies for the shop

. Helped in the bindery department cutting and packaging finished

projects.

Customer Relations Representative September 02 - December

03

Professional Education Institute Salt Lake City, Utah

. Worked as a CRR in the Coaching and Helpline divisions.

. Using Internet based scheduling and automatic dialing system -

"Telnet"

. Successful with their motivational scripts for appointments

. Top 5 appointment setter in Team

. Team oriented - Goal setting

Education

General September 00 - June 03

West Jordan High School West Jordan, Utah

. Graduate

Driving June 06

Roadmaster Driving School West Valley City, Utah

. Graduate

. Class A CDL

Concurrent Enrollment Classes September 01 -

June 03

West Jordan High School West Jordan, Utah

. Advanced Auto Tech

. English 1010

. Humanities

. CIS 1060

Skills

. Customer Service

. Organization

. MS - Excel - Word - Access - Power Point

. Type 55 WPM

. 10-Key By Touch

. Computer Literate

. Build Custom Computers

. Service/Repair Computer Software/Hardware

. Audio/Video Knowledge

Contact this candidate