Sales Customer Service

Janell M. Wells

***** **** ***** #*, ****** WA **198

Cell: 253-***-****

************@*****.***

Professional Experiences

July 2007- Seniority Inc. at Judson Park Retirement Community Des

Moines, WA

Current Sales Assistant and Project Coordinator

. As Project Coordinator, I receive special projects on top of

my daily sales assistant tasks while prioritizing effectively

and efficiently.

o Creating corporate presentations

o Editing extensive marketing plan drafts for communities

o Compiling reports from communities into corporate

reports

o Act as the go-to person for our CRM and financial

database software

o Defined business needs, communicated directly with

developer, refined database, tested, deployed and

trained new customer preference database.

o Working with tight deadlines while producing projects

online and complete

. Coordinated many logistics of the Grand Opening celebration

involving; planning meetings, volunteer coordination, space

and flow planning and overall event flawlessness.

. Acted as Project Manager for Move-In Process and assisted in

operations during the opening of 64 new apartment homes on

campus, oversaw a year prior and a year and half after

project completion.

. Prepares several weekly/monthly corporate reports for crucial

information tracking purposes.

. Creates direct mail, advertisements, flyers, creative

letters, and other marketing material.

. Updates community website while pursuing a greater knowledge

of developing useful and creative ways to attract customers

via web.

. Daily uses customer service skills with residents,

prospective residents, prospect families, employees, vendors

and the corporate office though telephone, email, and in

person.

Jan 2007- North Park University, Office of Alumni Chicago, IL

May 2007 Events and Marketing Intern

. Strategically developed direct mail system for University.

Includes training guide, user checklist, decision analysis

and pricing guide. Oversaw project from strategy to

execution.

. Research, develop and implement Chicago land annual event

series for Alumni Program.

. Develop content for Visitor Info website for University

including maps, directions, lodging, restaurants and

resources.

June 2006- Starbucks Coffee Company, Corporate Seattle, WA

August 2006 Foodservice-Inside Sales Intern

. Created a competitive analysis and product comparison of 53

companies for the national Foodservice dept, presented to

upper and mid level management.

. Compiled a five brand marketing and sales support book used

by inside sales representatives for sales aid as well as a

training guide.

. Gained exposure to a corporate environment and senior

leadership though participation in intern development program

which included 70 participants.

. Gained exposure to the functioning of a foodservice company.

Worked with inside sales team, but also had contact with

upper management, marketing, and customer service.

June 2005- Covenant Shores Retirement Community Mercer Island, WA

August 2005 Move-in Coordinator

. Coordinated and facilitated a smooth transition for residents

in the newly open building on campus.

. Managed communications and support to new residents,

families, all third-parties and internal departments around

campus before, during, and after move-in process.

. Assisted Marketing Director in implementing luncheons, tours

and communications.

April 2002- Albertson Law Group Kent, WA

August 2004 Marketing/Legal Assistant

. Contacted and corresponded to follow-up with prospective

clients after seminar programs.

. Created annual legal seminar flyer that was mailed to over

6,000 clients.

. Assisted in marketing for new escrow service by developing

mailings.

Education

May 2007 North Park University Chicago, IL

B.S. in Business and Economics (concentration in marketing)

Skills

. Proficient in Microsoft Office (Word, Excel, PowerPoint,

Publisher, Access, Outlook)

. Software: REPS (leads database), MarginMagic (financial

software), InDesign, Sitemason

Awards

. Received, "Sales Support Person of the Year" award at the

Seniority Sales Leadership conference 2009.

. Received, "Ruby Slipper" award at the Seniority Sales

Leadership conference 2008.

. Received the ABHOW, "Circle of Excellence" award for the year

2008.

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