Customer Service Electrical
Resume:
Meghan Palmer, C.D.
Wallingford, CT 06492
*****@*****.***
EXPERIENCE
SensorSwitch, Inc. Wallingford, CT 09/09 - Present
Applications Engineer
. Duties include system layout and installation drawings
. Electrical schematics, wiring and panel drawings
. Provide product and technical assistance for assigned projects and
customers
. Standardization of typical details
. One Line Diagrams
Northeast Utilities System Berlin, CT 10/07 - 7/09
Edge Technology Services, Inc. Middletown, CT 02/07 -
10/07
Electrical/Civil Drafter
. Duties include steel and concrete detailing, cross-sections and
elevations
. Electrical schematics, wiring and panel drawings
. Raster to vector conversion of design drawings
. Standardization of typical details
. Creation and distribution of drawing transmittals for both
electrical and civil projects
. One Line and Three Line Diagrams
. New Hire Training
URS Corporation Rocky Hill, CT 05/06 - 02/07
CAD Technician
. Telecommunications drafting duties including plot plans, site
plans, roof plans, elevations, equipment plans, antenna sector
plans and details
. Standardization of typical details
Permasteelisa Cladding Technologies Windsor, CT 07/05 -
05/06
Drafter
. Duties include steel and concrete detailing, cross-sections and
elevations of custom aluminum facades
. Curtainwall component drawings prepared and released for
fabrication
. Maintain current project files databases
Principal Financial Group Middletown, CT 02/02 -
07/05
Senior Billing Processor/Team Leader
. Duties include processing paper and electronic eligibility
enrollments and change requests
. Underwrite rates for new service areas on existing business
. Maintain current member and customer information databases
. Reconciliation of current and past due accounts
. Run monthly reports for Cobra and Student expirations
. New Hire Training
Meghan Palmer, C.D.
95 Southwind Dr.
Wallingford, CT 06492
*****@*****.***
EXPERIENCE (continued)
Aetna, Inc. Windsor, CT 11/00 - 02/02
Eligibility Consultant
. Duties include processing paper and electronic eligibility
enrollments and change requests
. Underwrite rates for new service areas on existing business
. Maintain current member and customer information databases
. Reconciliation of current and past due accounts
. Respond to telephone requests for both enrollment status and
general benefit inquiries
National Golf Center Yalesville, CT 01/98 - 11/00
Customer Service Supervisor
. Responsible for accounts receivables processing and bookkeeping
. Reconciliation of delinquent accounts
. Refund processing
. Level three customer service dissatisfaction resolution
. Daily electronic retrieval of off-site order information
. Process international and wholesale orders
. New Hire Training
EDUCATION
Porter and Chester Institute Wethersfield, CT 07/03 - 12/04
Diploma - Architectural and Civil CAD Technology
. Architectural Drafting
. Plumbing and Heating
. Steel Detailing
. Concrete Detailing
. Civil Drafting
. Electrical/Site Development
CERTIFICATIONS
American Drafting and Design Association (ADDA)
06/04
Certified Drafter
SPECIAL SKILLS
. AutoCAD releases 2000, 2002, 2004, 2007 and 2010
. AutoCAD Raster Design releases 2007 and 2010
. Proficient in Microsoft Excel, Word and Outlook
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