Customer Service Manager

LOUAY AWADH

*** ********** ****** # ** • Boston, Massachusetts 02115-4401

617-***-**** • E-mail: **********@*******.***

Qualification Extensive managerial and supervisory experience in retail hard goods. A goal oriented professional,

interpersonal, outgoing and dependable with excellent customer service and communication skills.

Experience Linens-N-Things Dedham, MA.

Group Sales Manager: May 2008 – Dec. 2008

• Trained sales associate on company systems.

• Achieved sales of $2.8 Million in the houseware Dept.

• Managed Houseware staff of 9 and store staff of up to 45.

• Supervised the Bridal registry program in the Dedham store.

• Identified and communicated hot sellers to GM and associates.

• Listened to customers and determined their needs and priorities.

Lead Supervisor: Jan. 2004 – May 2008

• Maintained impeccable store appearance.

• Assisted customers to merchandise and suggested add-ons.

• Processed in-store pickups of internet orders and store transfers.

• Completed price change, mark downs, hot ticketing, clearance and cycle counts.

• Organized and categorized back stock to replenish merchandise on hand appropriately.

Alpha Omega Boston, MA.

Manager: April 2000 – May 2008

• Recruited and scheduled store staff of 12 associates.

• Managed accurate and efficient merchandise inventories

• Maintained a mystery shop score of 95 for each year as manager of a Boston store.

• Made merchandise stock balance transfers and placed orders to replenish stores.

• Maintained adequate floor coverage and provided a friendly and excellent experience to clients.

• Coordinated monthly sales and holidays promotion activities based on company advertisements.

• Arranged and coordinated sales training sessions with vendor sale representatives and sale associates

for promotions and their incentives.

Lechters Houseware, Inc. Boston, MA.

Store Manager: April 1996 – March 2000

• Oversaw daily, weekly and monthly processes to ensure operational integrity.

• Maintained payroll budget and managed controllable expenses to maximize profitability.

• Supported sale associates to improve excellent customer service.

• Managed all human resource related tasks including recruitment, associates performance, payroll and

scheduling, health and safety and store security.

Assistant Manager: Feb. 1993 – March 1996

• Supported top selling items by rotation of new products.

• Performed daily balancing of cash, nightly bank deposits.

• Ensured compliance to Loss Prevention policies and procedures.

• Scheduled associates to maintain adequate floor coverage at all time.

• Assisted in daily operations of the store with $5 Million in annual sales.

Haley & Aldrich, Inc. Portland, ME.

Civil/Exploration Engineer: Sep. 1989 – Sep. 1990

• Supported subsurface explorations and coordinated design changes with field contractors.

• Monitored geotechnical-related construction, drilling activities and groundwater sampling.

• Provided and maintained status reports, daily logs and office cost payment estimates.

• Designed and evaluated welded and bolted connections.

• Designed and analyzed concrete, steel and masonry of building elements.

• Performed various laboratory soil tests according to ASTM & AASHTO standards.

• Classified and analyzed soil behavior under different conditions.

• Computed and evaluated data and plotted results.

Education Northeastern University Boston, MA.

Bachelor of Science in Civil Engineering

• Designed and constructed balsa wood model of both truss and arch highway bridge to carry

Related Projects:

live load of 220 and 128 lbs respectively.

• Designed urban transportation model, planned operational components and studied capital

cost energy and air pollution.

• Researched the planning, design and reconstruction of Harvard Bridge.

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