Customer Service Manager
Resume:
GARY S. EICH, P. E.
Saunderstown, RI 02874 ********@***.***
MANUFACTURING EXECUTIVE
Plant Manager, Vice President of Manufacturing, General Manager
Manufacturing executive with general and operations management experience
in both industrial products and consumer goods. Experienced in the
leadership of change, organizational turnarounds and significant
performance improvements resulting from the implementation of lean
techniques. Technically competent, analytical, results-driven individual
skilled in management of large organizations through the use of Key
Performance Indicators, goal setting and performance planning.
Demonstrated success in consensus leadership and associate involvement.
Manufacturing Leadership P&L Responsibility Change Leadership
Multiplant Management Product Development Organizational Development
Lean Manufacturing ISO 9001 Sales Management
Consensus Leadership Team Building Logistics/Distribution
WORK EXPERIENCE
Ira Green Inc.
2004-2009
Ira Green Inc. is the leading manufacturer and distributor of military
insignia for the US Armed Forces.
Vice President, Manufacturing -Providence, Rhode Island
Restructured organization and revised business processes to improve
customer service, on time delivery and reduce costs. Improved the
manufacturing process, including introduction of several innovative highly
automated processes. Reported directly to the owner/President/CEO.
. Restructured the manufacturing organization to define individual and
functional responsibilities.
. Applied lean concepts to reduce work in process by 75%. Reduced staffing
by 30%.
. Implemented automated warehouse reducing lead times by 3 days and
warehouse staffing by 75%.
. Restructured Sales Organization to improve customer service and
rationalize commissions.
. Implemented safety and environment programs which eliminated non-
compliances and reduced Workman's Compensation medical costs from
$200,000/year to $11,000/year
POLYONE CORPORATION 1999 - 2004
$2.6 billion producer of specialty plastics and elastomers. Formed by
merger of Geon and M. A. Hanna in 2000.
Plant Manager/ Group Leader, Engineered Materials Division - Macedonia, OH
Complete site responsibility for Macedonia plant including safety, quality,
productivity, and all support operations. Established a philosophy of
associate involvement with outstanding results
. Increased throughput 27% and plant level performance profit 57% without
the addition of staffing or capital.
. As wire and cable industry declined in 2001 and 2002, successfully
reduced throughput by 45% and was able to maintain profitable status by
aggressive goal setting and cost controls.
. Won the Manny Award, a regional award presented for manufacturing
excellence in May 2001. The basis of the award was associate involvement
in the business.
EMPIRE PLASTICS INC. - Newcomerstown, OH 1997 - 1998
$28 million producer of rigid PVC sheeting for the printing and aerospace
industries. Organization includes 105 hourly union associates and 40
salaried professionals in all operations functions.
Vice President of Operations and General Manager
Led the transition and restructuring of the company, after it was purchased
from GenCorp, to become an entrepreneurial and customer-focused
organization.
. Improved shop floor SOP's and increased pre-tax profit by 90% from
January 1997 to January 1998.
. Achieved ISO 9002 registration.
. Achieved 2 significant profit sharing payouts after years of uncertainty.
RUBBERMAID INC. - Wooster, OH 1993 - 1996
$2 billion manufacturer of consumer plastic goods.
Plant Manager - Little Tikes, Hudson, OH
Led Manufacturing, Finance, Materials, Quality, Human Resources,
Engineering, Customer Service and 1100 associates in a 600,000+ square foot
facility with 2 satellite locations. Annual volume of $150 million in
sales and $90 million in controllable costs.
. Restructured organization and standardized operating practices to improve
quality and reduce waste. Included major revisions to base and variable
compensation and benefits.
. Developed a successful manufacturing department of 260 associates led by
team of 9 self-directed front line supervisors, resulting in outstanding
performance and a high level of associate morale.
. Reduced scrap 75% and indirect labor 35% resulting in annual savings in
excess of $2 million.
. Achieved 40% increase in capacity utilization through the implementation
of continuous operations.
. Achieved ISO 9002 registration.
FORTUNE BRANDS/TITLEIST-FOOTJOY WORLDWIDE
Leading global golf equipment company.
. Technical Director
. Plant Manager
FULFLEX INC
Leading producer of rubber elastic tapes and threads.
. Vice President of Engineering
BFGOODRICH COMPANY
Major producer of tires and industrial rubber products.
. Manager of Facilities and Process Engineering
. Process/Product Engineer
EDUCATION/REGISTRATIONS
Bachelor of Science; Mechanical and Ocean Engineering; University of Rhode
Island
Registered Professional Engineer, FAA Licensed Private Pilot
E-43046, Ohio
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