Customer Service Sales

Matthew Scott Clemens

**** ******* ***** **. ***. 89 T-714-***-****

Fullerton, CA 92835 M-714-***-****

*********@*****.***

Profile

MARKETING PROFESSIONAL EXPERIENCED IN PRODUCT LAUNCHES, AUDIO AND VIDEO

DIGITAL CONTENT CREATION AND HIGHLY DETAILED CUSTOMER SERVICE.

Experience

MARKETING SPECIALIST, YAMAHA CORPORATION OF AMERICA; BUENA PARK, CA - 2008

- PRESENT

$52K Annually

. R&D development of new musical instruments for sale in the U.S. and

international markets

Manage schedule of visitors, artists, appointments, instrument trials and

evaluations

Provide monthly marketing details and reports to management in U.S. and

Japan

Plan and manage training sessions for local dealers and technicians

. Podcast creation for artist performances, education/training videos and

brand image marketing

. Brand image promotion/enhancement and customer interaction by attending

national trade shows

. Responsible for tracking and maintaining large supply of prototype loan

instruments

.

Product Specialist, Yamaha Corporation of America; Buena Park, CA - 2004 -

2007

$45K Annually

. Oracle database management and reporting, maintaining all SKU's and

providing inventory and sales analysis to department manager.

. Perform customer, dealer and district manger service to answer questions

and provide reliable product information in a timely manner.

. Assist in departmental and divisional marketing initiatives and

presentation materials to evoke a uniform visual platform.

. Attend trade shows and promotional events, manage trade show inventory

and design trade show displays to promote Yamaha products to dealers,

educators and consumers.

. Creation of print and electronic media campaigns including product

launches and artist advertising.

. Project management and electronic media content development including bi-

weekly podcasts and a world class, effective modular online dealer

training program.

. Supervision and creation of a successful dealer to consumer pull-through

sales program to boost step-up sales and profit.

Marketing Assistant, Yamaha Corporation of America; Buena Park, CA - 2003 -

2004

$35K Annually

. Oracle database management and reporting, maintaining all SKU's and

providing inventory and sales analysis to department manager.

. Perform customer, dealer and district manger service to answer questions

and provide reliable product information in a timely manner.

. Design trade show displays and attend shows to promote Yamaha product to

dealers, consumers and educators.

. Creation of print and electronic media campaigns including product

launches and artist advertising.

Sales/Marketing Assistant, Komet Hockey Club Businesses; Fort Wayne, IN -

2002-2003

$28K Annually

Responsibilities:

. General office duties including customer service and group sales to

cultivate interest in the Komet Hockey Club and increase stadium

attendance.

. Game night preparation including contestant selection and on-ice fan

promotions.

. Team store sales and inventory management including opening and closing

the store and offering advice to customers on purchase options.

Intern, International Music Products Association (NAMM); Carlsbad, CA -

2002

Responsibilities:

. General office duties including computer database entry, communication

with members and administrative support to facilitate smooth daily

operations.

. Other duties included shipping and receiving, group and individual

projects, trade show planning and customer service.

. Position required ability to work independently on multiple projects

while working with each various other departments including marketing, PR,

membership and information technology.

Education

KEWANEE HIGH SCHOOL; KEWANEE, IL - DIPLOMA, 1997

Western Illinois University; Macomb, IL - B.A. in Music Business/Marketing,

2002

California State University Fullerton; Fullerton, CA - M.B.A. in

Marketing, 2009 graduation

Training/Skills

. Highly trained in Microsoft Word, PowerPoint and advanced Excel

. Salesforce.com

. Vertical Response e-mail campaigns

. Clicktools survey software

. Custom reporting

. Oracle ERP and Discoverer

. Apple iWork, iLife, Final Cut Pro Studio (including LiveType, Soundtrack

Pro and Motion)

. Final Cut Studio training session - Fall 2005

. DVD Studio Pro training session - Summer 2006

. Some Photoshop

. Mac OS X and Windows OS platforms

. Advanced video-audio digital content production

. Numerous Yamaha in-house ERP training sessions

Characteristics

CHARACTERISTICS INCLUDE HIGHLY ORGANIZED, STRUCTURED, CREATIVE, MOTIVATED,

DEPENDABLE AND INNOVATIVE.

Awards/Organizations

EAGLE SCOUT, MUSIC BUSINESS ASSOCIATION, KEY CLUB, PHI MU ALPHA, BLUE KEY,

PHI ETA SIGMA, MORTAR BOARD, MULTIPLE SCHOLARSHIPS AND COLLEGE AWARDS.

References

. JEFF HAWLEY; MANAGER, MARKETING CONTENT; PRO AUDIO AND COMBO DIVISION;

YAMAHA CORPORATION OF AMERICA; *******@******.***; 714-***-****

. CHRIS JELENIC; DISTRICT MANAGER; BAND & ORCHESTRAL DIVISION; YAMAHA

CORPORATION OF AMERICA; ********@******.***; 440-***-****

. JAMES VANHOOTEGEM; RETIRED BUSINESS TEACHER, KEWANEE HIGH SCHOOL;

309-***-****; **************@*******.***

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