Customer Service Administrative Assistant

Erin Oberg

(***) *** - **** ( **********@*******.*** ( OAKLEY, CA

Administrative Assistant / Customer Service Administrator

* + years as a self motivated and enthusiastic top quality Administrative

Assistant / Customer Service Administrator in the high tech industry with 5

years diversified experience. Responsibilities include focus on various key

finance, collections and administrative duties:

Report Preparation Excellent Communication Skills Creative / Inventiveness

Ten Key by Touch Strong Organizational Skills Detail Oriented

Quality Data Entry Filing System Maintenance Training - Group / One

Customer Communication Document Control (Training on One

Manuals) Customer Focus /

/ Document Preparation Resolution by Phone /

Email

Featured Accomplishments

< DURING THE COMPANY RELOCATION TRANSITION, REMAINED ON BOARD IN ORDER TO

TRAIN COUNTER PARTS IN NEW LOCATION; CREATED WORK FLOW PROCEDURE GUIDES;

PROVIDED ONE ON ONE COACHING TO NAVIGATE THROUGH THE SYSTEM.

< Recognized by customers for providing excellent customer service.

< Developed a tracking spreadsheet that customers could generate and keep

track of payment schedules.

< Recognized through performance reviews for being prompt, organized and

dependable.

Professional Experience

NEOPOST USA INC, HAYWARD, CA

2005 - PREVIOUS

ACH Administrator

Assist customers who wish to have their postage automatically debited

(ACH - Automatic Clearing

House) from their bank account.

< Maintaining ACH (Automatic Clearing House) debit accounts (set up /

update ACH debit accounts, file contracts, communicate with customer and

maintain postage account security).

< Post Citibank updates to ACH accounts.

< Run daily ACH debit returns from the bank, post ACH returns to customer

accounts.

< Call customers regarding ACH debit returns.

< Ability to successfully manage multiple projects under tight deadlines

and budget.

< Work closely with outside vendors and USPS.

< Possess excellent customer service and problem solving skills.

Collections Representative

Responsible for collecting on advanced funds.

< Collecting funds from customers for delinquent balances due to advances

or fees Neopost charges.

< Provide single point of contact for customers in designated portfolio

assignment.

< Perform research and collection of negative balance 30 days or older.

< Analyze and resolve problems.

< Respond to external / internal inquiries regarding payment status.

< Meet established standards for collection performance.

Professional Experience (continued)

CASH APPLICATION CLERK

Additional jobs responsibilities also include the following:

Research customer's unapplied payments.

< Research for batch (locate an account to apply funds).

< Procedure paperwork for adjustments based on customers responses.

< Investigate missing checks, wires and ACH credits.

< Process daily batch (post customer payments to accounts).

< Assist with setting up line of credit account (NeoFunds).

Neopost USA Inc, Hayward, CA

2003 - 2005

Order Entry Administrator I (temporary employee)

Hired as a temporary employee in this position, which resulted in

a direct - hire beginning

in 2005.

< Quality checks all orders prior to releasing the Pending Paperwork

Holds.

< Scan and index all orders with no backlog.

< Resolve incomplete / inaccurate paperwork with the local Branch and

Dealer offices.

< Answer all emails and voicemail in a professional and timely manner

(within (1) business day).

< Keep Order Entry Management current and fully informed on key situations

and/or activities

that arise on a daily basis to include any backlog greater than two

(2) business days and five (5)

business days on problem orders.

< Resolve all customer complaints within two (2) business days of receipt.

Account Services (temporary employee)

< Process name and address changes requested by the customer.

< Assist with scheduling ERA's (equipment return authorization).

< Contact customers regarding return mail and obtain correct address.

Education & Training

SILICON VALLEY COLLEGE, FREMONT CA - CERTIFICATE-MEDICAL ASSISTING

PROGRAM

Ohlone Community College, Fremont, CA

James Logan High School, Union City, CA

Computer Skills / Applications: Oracle, EPOC (postage tracking),

Liberty and Certegy.

MS (Microsoft word, excel, outlook and power point), Ten Key by

Touch.

Contact this candidate