Customer Service Manager
Resume:
Janell Ongley
Fredericktown, OH 43019
*************@*****.***
OBJECTIVE: To fully utilize my education, experience, and leadership
skills to further the goals of
your company as a valuable employee.
WORK EXPERIENCE:
(October 2008-current) Mount Vernon Bottled Gas, Mount Vernon, OH 43050
Customer Service Representative
. Hired from Adecco temporary staffing agency
. Monitor a multi-line phone system for credit card payments, delivery
requests, and account
inquiries
. Aid with basic accounting / general ledger entries
. Give support to accounts payable for past-due billing and account
status
. Assist with daily routing of delivery tickets in all areas of mid-Ohio
. Interpret maps and relay directions to drivers
. Schedule appointments for service, and dispatch calls to drivers
. Maintain Excel spreadsheets for mass mailings
. Process all incoming mail and payments
. Prepare collections/warning letters to customers
. Track accounts receivable
. File and organize customer files
. Assure compliance with H.I.P.P.A. laws for customer privacy
. Multi task in a fast paced environment
. Set up new accounts and negotiate contracts
. Conduct new customer sales and account transfers
. Serve as an advocate for fuel assistance programs on the customer's
behalf
2008) Mount Vernon Nazarene University, Mount Vernon, OH 43050
Pioneer College Caterers, Inc.
Service manager
. Promoted from student server to student manger to
service manager
. Maintained personnel, disciplinary, and payroll
records using various computer programs.
. Coordinated special events for up to 350 guests
. Recruited, interviewed, hired, trained, and conducted
semi-annual performance appraisals for hourly staff
members, helping them implement plans for areas
needing improvement
. Managed the schedules of all service staff, to
accommodate student schedules, work-study
requirements, peak service demand, and special events
. Developed and implemented programs to improve
employee attendance and on-time service
. Ensured seamless communication among employees,
clients, and company directors
. Supervised 120-140 person staff in kitchen, dining
room, and various on-campus catering sites
. Coordinated food service to 250-900 guests per meal
EDUCATION:
(2001-2005) Mount Vernon Nazarene University, Mount
Vernon, OH 43050
B.A. Communications/Visual
Communication and Design
Minor: General Business
Management
COMPUTER SKILLS: (61 WPM/ 236 CPM)
Proficient in:
. Microsoft Word Quark Express
. Excel Adobe Photoshop
. Power Point Adobe Illustrator
. Internet In Design
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