Customer Service Account Executive

E

mily Ricca Phone: 917-***-****

Email: **********@*****.***

Address: **** ********** **** ***. ***, Stamford, CT 06902

Goal-oriented and highly qualified Account Executive, demonstrating solid

analytical, communication, and interpersonal skills. Expertise in managing

client relationships, conducting market research, identifying trends, and

implementing programs to increase company revenue. Currently seeking an

Account Management or Marketing position which will utilize all skills,

abilities, and areas of expertise as follows:

Key Strengths

o Account Management

o Marketing Strategy

o Client Relations/Retention

o Revenue/Profitability Growth

o Relationship Building

o Market Research/Analysis

o Project Management

o Presentation Development

o Client Training

o Conflict Resolution

o Strategic Negotiation

o Team Collaboration

Professional Profile

Webloyalty.com Norwalk, CT May 2007 - Present

Account Executive

< Accountable for managing partnerships with clients (Redcats USA Brands,

Fandango, Barnes & Noble, Shutterfly, Continental) to facilitate

incremental revenue through post-transaction marketing.

< Meets with clients to address their concerns, present ways to improve

program performance, sell new company initiatives, and negotiate

financial terms of contracts to increase revenue.

< Collaborates with internal departments and marketing teams to maintain

profitable relationships with clients and brainstorm new creative tests

to launch on client websites.

< Tracks performance data to identify positive/negative trends and

understand profitability impacts, as well as organizes data into reports

to present to internal teams and client management teams.

< Implements company programs on new client websites and assists the

client's IT department with implementation and testing (to ensure all

functionalities work properly).

< Develops customer service presentations and conducts training sessions

with client representatives to educate them on company programs.

< Works with the company customer service team to ensure all issues are

appropriately resolved.

MSRI/The Richards Group Harrison, NY Jul. 2006 - May 2007

Account Manager

< Directly responsible for managing 17 real estate clients, assisting with

marketing needs, developing advertisements, and placing ads in

appropriate media outlets (including newspapers).

< Researched demographics of national/regional publications to source

optimal media outlets for specific advertisements, as well as negotiated

financial terms of contracts with publications.

< Ensured all clients met budget requirements while also not exceeding

their allotted funds.

< Collaborated with the internal accounting department to bill clients and

pay publications.

< Worked with publications to purchase ad space and ensure clients received

best pricing for ad spaces.

Education & Skills

Roger Williams University B.S. in Marketing Communications Minor in

Psychology (May 2006)

< Participant of the European Legal Studies Program (Summer 2005)

< Recipient of the Roger Williams University Education Award Scholarship

< Coordinated annual alumni events in local areas for past graduates

Technical Skills: Business Objects, SalesForce, PowerPoint, Excel,

SharePoint & DART for Advertisers

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