Quality Assurance Manager

Susan B. Ille

Project Coordinator

*******@*****.***

925-***-**** (H)

925-***-**** (M)

http://www.linkedin.com/in/skirbyille

Profile

Accomplished Project Coordinator demonstrating exceptional organizational,

leadership, and communication skills. Served as a key contributor to the

executive management team, driving and developing infrastructure policies

and standards while establishing and developing two startup companies into

multimillion-dollar enterprises.

Outstanding domestic and international leadership traits prove instrumental

in managing multiple projects and disciplines simultaneously, while

steadily completing projects under budget and on time for companies such as

AT&T, Washington Mutual Card Services and Oracle.

Influential in managing and mentoring diverse teams while maintaining

sensitivities to project deadlines across time zones for the

Telecommunication, Financial Services and Software Development market

segments.

Key Strengths

< Coordination and Management

- Coordinate project activities and manage a team of 15 including on

and off shore staff.

-

< Interpersonal & Team Building Skills

- Recognized as a fair, open, and caring team leader.

< Deadlines

- Project Management, Reporting, Audits and Budgets.

Professional Experience

AT&T, San Ramon, CA 2007 - 2009

Coordinator (contract)

< Facilitate System, End to End, and User Acceptance activities

including test plan and timeline development and maintenance.

< Used Mercury Quality Center to manage defect identification, tracking

and resolution.

< Develop estimates for testing phase of a project and monitored budget

as program progressed.

< Provide daily status reports during test execution to the user group,

and the upper level and project management members. These reports

reflect test progress, defect management and code quality statistics.

< Document issues that posed a serious threat to the timely completion

of the project, while facilitating discussion and mitigation or

resolution of these issues with leadership.

< Audit the code quality of a release and identify the cost savings

provided to the company through defect detection and resolution by the

team.

Washington Mutual Card Services, San Francisco, CA 4/2007-11/2007

Manager I, Marketing Quality Assurance

< Managed a team of auditors responsible for insuring the quality and

compliance of marketing campaigns.

< Developed and reviewed audit requirements that defined and documented

the scope of the validation and compliance testing.

Oracle (formerly Synergen, Inc.), Walnut Creek, CA 1999-2006

Product Design/Development Manager 2000-2006

< Led the development of project scope documentation, technical design

specifications, quality assurance test plans and implementation

strategies. Managed and mentored staff, composed and delivered

performance appraisals for team members in the U.S and the Philippines

Improved efficiency 30% by leading multi departmental project.

Promoted the usability and quality of the product through the design

and implementation of standardized development and testing processes.

Quality Assurance Manager 1999-2006

< Managed Quality Assurance group tasked with functional and regression

testing of an Enterprise Asset Management (EAM) application.

RIDGE Consultants, Inc., Walnut Creek, CA 1993-1999

Account Manager 1995-

1999

. Managed and mentored 12 staff consultants to include business

analysts, programmers and quality assurance testers.

. Increased the consultant base by 10% resulting in corresponding

increase in revenue of approximately $250,000 over a period of 24

months.

. Negotiated and approved contract terms with clients while managing

hands-on new Business Development and Account Management securing new

clients generating an average sale of $20K per month.

. Presented qualified candidates for defined requirements, averaging 5

placements per month.

Technical Recruiter

1993-1995

. Identified qualified candidates to fill consultant requisitions.

. Performed technical screening, reference checking, and salary

negotiation.

. Evaluated and presented candidates to account management staff for

placement.

Prior to 1993

< The Bank of California, San Francisco, CA

- Project Leader, International Systems

< CSC Partners, San Francisco, CA

- Staff Consultant

< The Bank of California, San Francisco, CA

- Application Programmer

< Electronic Data Systems

- Systems Engineer, San Jose, CA

- Systems Engineer, Detroit, MI

Technical Skills

< Operating Systems: Windows 2000 & XP, MVS/XA, OS/400

< Languages: COBOL, COBOL/400, RPGIII, PL/1

< Tools: MS Project 2007, MS Excel, Mercury Quality Center 9.2,

Documentum, Outlook 2003, Visio, PowerPoint, PVCS, MS Word, Internet

Explorer, Lotus Notes

Education and Training

< B.S. Business Administration, Business Computer Methods

CSU, Long Beach

< EDS Systems Engineer Training program

< PMP certification

Las Positas College (in progress)

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