Sales Project Manager
Resume:
Shannon M. Levesque, SPHR
Nashua, NH 03062
************@*****.***
Profile :
Senior level H.R professional with proven experience leading HR teams in
aligning corporate and field based HR programs and practices with strategic
and operational goals of forward-thinking companies. Ability to craft
value added HR solutions while keeping an eye to the mechanics of execution
and the measurement of results. Proven success in navigating fast- paced,
change oriented environments where HR strategy must adapt to the evolving
needs of the organization.
Work History:
Director, Human Resources 2006 -
2009
Chordiant Software (www.chordiant.com)
Responsible for overall development and execution of HR strategies across
all of North America (175 employees); Position reported to VP of HR, based
in Cupertino, CA headquarters. Managed a staff of four in the execution of
all HR generalist functions including benefit administration, employee
relations, performance management, leave administration, compensation,
talent acquisition, training and development, compliance reporting and
facilities.
. Implemented web based applicant tracking system (Taleo) and integrated
with company website
. Negotiated any/all recruiting related programs and partnerships;
retained, contingency, contract
. Developed/implemented Individual Development Plan/skills matrix
documents for career
management program
. Evaluated/selected/implemented personality assessment tool to
strengthen talent development
. Project Manager for Humanic HRIS implementation and rollout of Manager-
self-service initiative and M+A due diligence activities
. Created corporate reports to facilitate metrics tracking for
evaluation of HR program efficiencies and ROI
. Initiated system wide audits across IT/HR/Payroll to address gaps in
data integrity
. Administered quarterly bonus program and annual focal reviews for all
employees worldwide
. Responsible for benchmarking all positions in the company to ensure
competitive pay practices
. First line of response for any/all employee relations matters for over
200 employees; liaison with outside counsel
. Conduct new hire orientations, exit interviews, performance plan
administration, etc
. Created new, updated team member handbook for NA employees
. Established new policies, procedures and benefit plan amendments as
needed to support employees deployed on short term international
assignments
Director of Talent Acquisition
2005 - 2006
Keane, Incorporated (www.keane.com)
Corporate HR position reporting to the Sr. Director, Global
Recruiting/Staffing; A newly created position
for a billion dollar IT solutions/consulting firm with more than
10,000 employees. Position was
responsible for the creation and rollout of various recruiting
programs to support the hiring of billable consultants across
the country. Company target =2,000 hires/yr.
. Managed 6 recruiting managers and 4 staffing managers, and
an indirect team of 25+ recruiters
across the United States in meeting hiring targets every
quarter
. Teams were focused on revenue generating resources for PS
and sales business units
. Managed employee referral and alumni programs, recruiting
metrics, behavioral interviewing
training, and outsourced recruiting strategies. Negotiated
contracts and maintained relationships
for all vendor services, including internet job boards,
subcontractors, and ATS.
. Provided RFP response information for Keane's sold
business, requiring a rapid response
staffing plan. Partnered with business unit VP's in
reaching their planned revenue goals via talent acquisition
plans.
Staffing Manager 2000 - 2005
Kronos Incorporated (www.kronos.com)
Corporate HR position managing the field recruiting efforts for
this $550 Million dollar, 3,000 employee, publically traded
software organization with more than 50 locations, globally.
Initially hired as an
individual contributor (sales recruiter) supporting the field
sales organization. Promoted several
grade levels, and ultimately offered Staffing Manager role in
2003. Responsible for management of
the field recruiting organization (5 recruiters) in the staffing
of experienced software sales
and service professionals at all levels, from Area Vice
President to individual contributor roles;
personally responsible for executive level hires throughout the
sales and service organization.
. Implemented recruiting metrics for field staffing.
Lowered overall recruiting expense by
nearly 40% for the field organization while decreasing
average cost-per-hire and time to fill
every year.
. Implemented internal customer satisfaction surveys re:
recruitment processes/effectiveness.
. Worked with hiring managers on quality of hire analysis.
. Participated in evaluation/implementation of an 2 Applicant Tracking
Systems (Recruitmax's Prohire and Sonic Recruit)
. Standardized behavioral interviewing/talent selection
program for the field organization.
(Certified Trainer)
. Implemented preferred vendor program to facilitate use of
outside agencies.
. Worked closely with field management on developing
strategic staffing plan in line with business forecast.
Provided assistance with compensation issues, employment
relations issues, etc.
in order to ensure alignment with corporate policies
Staffing Consultant, Career Connections
(Staffing agency) 1996-
2000
Contingency placement firm specializing in all areas of
business: Accounting/finance, sales,
administrative, etc. Position required prospecting for new and
repeat business via telemarketing and direct mail; Interviewing
and evaluating candidate's skills and relative work experiences
in relation to client's
hiring needs; presenting candidates to prospective employers
through a proactive sales approach.
Additional tasks included reference checking, and database
management.
. Consistently met and exceeded monthly sales quotas.
. Achieved highest single placement fee and overall billings
in company's history
. Obtained Certified Personnel Consultant status after
passing exam sponsored by
National Association of Personnel Services.
Education:
Executive MBA - Organizational Leadership - Rivier College, 2010
GPA: 3.92
Bachelor of Fine Arts, Jacksonville University, 1993 - cum laude
- completed 4 yr program in 3.5 yrs
GPA: 3.62
Computer Skills:
MSOffice, Lotus Notes, Sonic Recruit, Taleo/vurvexpress, Lawson
HR,
Kronos Workforce HR, Humanic HRIS, Kenexa Recruiter Brassring
(KRB)
Certifications and Industry Memberships:
SPHR certified, SHRM member
Completed SHRM's Essentials of HR Management Certificate
Program.
Contact this candidate