Administrative Assistant Human Resources

CAROL L. BICKERSTAFF

* **** *****

NORWALK, CONNECTICUT 06854

Home: 203-***-****

E-mail: ********@*********.***

OBJECTIVE: I welcome the opportunity to utilize my international and

nation travel experiences in the diplomatic arena and apply the skills I

have acquired in the management field

BACKGROUND SUMMARY: Twelve years experience working as Executive

Secretary, Administrative Assistant, Office Manager for Corporate and

Military Officers to include three years as Executive Secretary for the

Defense Attach and Army Attach at the American Embassy in Prague,

Czechoslovakia.

SKILLS: Administrative experience in corporate and small company

environments. Knowledge of a Windows based environment, with proficiency

in Microsoft Office, Outlook, and People Soft Environment. Thorough

knowledge of office practices, procedures and the use of office machines.

Proven ability to organize and manage complex meetings involving internal

and external personnel, and vendors. Proven ability to make complex travel

arrangements and to handle timely changes driven by the needs of businesses

and unforeseen circumstances. Prior experience with Mergers and

Acquisitions and due diligence.

AWARDS:

Received the DEFENSE INTELLIGENCE AGENCY OUTSTANDING

PERFORMANCE RATING AWARD from W. D. Crittenberger, Jr., Major General, USA

Deputy Director for Attach and Human Resources

Received OUTSTANDING PERFORMANCE AWARD for implementation of Subsidiary

Offices in the Asia Pacific Region

Outstanding Performance Ratings on Yearly Evaluations

EXPERIENCE:

Norwalk Public Schools Sub Teacher Grades K-5

GENERAL ELECTRIC NORTH AMERICAN EQUITY REAL ESTATE DIRECT INVESTMENTS:

Administrative Assistant providing support to a fifteen-member unit to

include Department Director, Senior Associates, Associate Directors, and

Analysts October 2006 -November 2007

Maintained and coordinated calendars, schedule appointments, meetings and

conference calls and travel schedules

Developed PowerPoint presentations, letters, memos and other correspondence

Processed and reconciled T&L expense accounts

Planned, scheduled and organized all logistical details for meetings

Filtered, prioritized, and manage all forms of communication (telephone,

mail, e-mail, faxes, etc.)

Maintained an organized filing system of diverse documents

Worked closely with other department administrative assistants; providing

coverage and support as required

TEMP WORK

GE Corporate Asset Management Group

GE Capital Solutions Commercial Finance

Deloitte Touche Ethics Compliance and Risk

TIME WARNER CABLE: Administrative Assistant for Vice President Technology

Policy, and two Directors of Strategy Development/Advanced Technology Group

January 2004 - October 2005

Handled complex national and international travel arrangements, all expense

reporting, and special projects.

Coordinated and maintained schedules for staff. Arranged appointments, in

the corporate headquarters as well as Time Warner Center in New York,

scheduled conferences for the NCTA, scheduled conference rooms, and

prepared documents to facilitate meetings.

Answered and screened incoming calls, annotated messages, opened coming

mail, greeted and escorted visitor to appropriate areas

Composed and typed correspondence: contracts, memos, letters, forms, and

reports; developed spreadsheets and data bases and originated requests for

teleconferences and meetings.

YANKELOVICH, Inc HR/OFFICE MANAGER/PRODUCTION MANAGER February 2000 -

November 2003

Maintained all office equipment and responsible for service and repair of

all production and mailroom operations to include UPS equipment, Xerox 440,

Xerox 480, Xerox 520, Xerox Doc 12, Pitney Bowes Postage Meter Equipment,

and all fax machines.

Worked with vendors, clients, sales and service personnel, as well as CEO,

CFO and Board Members of Yankelovich, Inc.

Served as liaison and primary contact with Yankelovich's four main offices

in Chapel Hill, NC, Atlanta, Georgia, New York, and Norwalk, CT. to include

arrangement of corporate breakfasts, luncheons, and maintained calendars

for senior personnel.

EXECUTIVE SECRETARY KENDRO LABORATORY PRODUCTS, L. P. for CEO, CFO, and

Vice President of Human Resources, Assistant to all domestic and

International Corporate Executives June1998 - January 2000

Facilities Manager: Responsible for opening the Headquarters Office in the

Merritt7 Corporate Park location; developed facility budget estimates,

coded and tracked invoices; purchased and leased all office equipment

placement and evaluated work orders; maintained contact list for vendors,

suppliers and consultants.

Travel Coordinator: Responsible for coordinating and scheduling travel and

hotel accommodations for executive personnel. Researched and investigated

the most cost effective travel contract and implementation of Kendro's

travel program.

Insurance Coordinator: Researched and compiled records to bring cost

saving of $200,000 in all domestic and foreign property and casualty

insurance. Compiled a system to enhance cost savings in the future.

Human Resources Executive Secretary: Assisted in merger and transition of

Sorvall Laboratory Products, L. P. and Hereaus Instruments GmbH. Prepared

due diligence program for the role of Human Resources in Merger and

Acquisitions. Assisted in coordinating executive searches and prepared

contracts for domestic and foreign personnel.

Financial Assistant: Assisted in preparation of budget assumptions plans.

Coded, tracked and recorded payment of invoices, purchase orders and

expense reports. Assisted in preparing sales and service incentive plans

for both domestic and international locations.

Assistant to CEO: Researched and obtained lease of furniture, utilities

and apartment for the new Chief Financial Officer. Scheduled, arranged and

prepared all corporate headquarters meetings to include meeting and

greeting all visitors, serving coffee, setting up tea and coffee service

for clients and officers, affixing parking stickers and washing dishes.

EXECUTIVE AND PERSONAL SECRETARY FOR THE DEFENSE INTELLIGENCE AGENCY AT THE

AMERICAN EMBASSY IN PRAGUE, CZECHOSLOVAKIA

Responsibilities required the secretary to prepare intelligence reports,

correspondence and messages; maintained Intelligence Requirement Files for

all Defense Attach and Army Attach including maintenance of the social

calendar.

Prepared invitations and responded to embassy related functions.

Responsible for civilian personnel matters for both U. S. Civilian and

Foreign National employees for the Defense Attach Office.

Performed research for the Defense Attach and Army Attach by

systematically reviewing and performing analysis of all available reference

material.

Received all visitors to the Defense Attach Office including members of

the American Embassy staff, foreign military attaches, and high-ranking

officials from various countries and visiting

U. S. dignitaries.

EDUCATION: Bachelor of Science, Defense Intelligence Training, 45 hours

toward Masters in Administration

REFERENCES: Available on request

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