Customer Service Manager
Resume:
Denise Carrillo
San Antonio, Texas 78258
Email: *****************@*****.***
Phone: 915-***-****
Objective: Obtain a position that enables me to use my financial and
analytical skills to enhance the overall performance of the
organization
Education: University of Texas at El Paso (UTEP)
Bachelor of Business Administration in Finance
GPA 3.9/4.0
Experience: Office of the Comptroller of the Currency - Department of
Treasury
San Antonio, TX
Associate National Bank Examiner
July 2007 - Present
. Organize and analyze selected data which includes bank
financials, capital position, liquidity position,
earnings performance, budgets/forecasts and interest
rate models, investment portfolio, compliance/BSA,
information technology, loan portfolio and financial
analysis of borrowers
. Complete related supervisory procedures which include
analyzing credits in the loan portfolio and performing
financial analysis
. Participate in discussions with other examiners and bank
employees to gather information
. Draw conclusions and recommend corrective action
. Prepare written reports and work paper comments
. Discuss findings with bank senior management and Board
of Directors
Ysleta Independent School District
El Paso, TX
Substitute Teacher
April 2006-May 2007
Ysleta Independent School
District
El Paso, TX
Administrative Assistant/Office Manager
April 2005-April 2006
. Maintained budget for office, small construction
department and campus construction projects
. Prepared agendas for Board meetings
. Received incoming proposals for campus projects and
prepare contracts
. Managed calendar and schedule appointments for Executive
Director of Facilities and Construction
. Created documents and spreadsheets for Associate
Superintendent
. Reconciled receivable/payable accounts
Palm Harbor Homes
El Paso, TX
Office Manager
Aug 2003-April 2005
. Reconciled receivable/payable accounts
. Created monthly sales reports and forwarded to corporate
office
. Maintained work logs for sales department and payroll
. Prepared closing documents for homes sold and completed
title closing with customers
. Coordinated with customers for home services
Rogers and Belding Insurance
Agency
El Paso, TX
Commercial Lines Customer Service
Representative
Aug 2001-Aug 2003
. Issued insurance proposals for large commercial accounts
. Interacted with customers on a daily basis and answered
questions regarding insurance policies
. Made changes to existing policies by issuing
endorsements
. Reconciled accounts receivables
Skills:
. Proficient in MS Word, Excel, Power Point, and Access
. Able to multitask and maintain work ethic
. Excellent problem solving and organizational skills
. Strong Oral and Written communication skills
. Bilingual in English and Spanish
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